Remote Deposit Capture Client Service Representative

Job Function: 

RDC Client Service Representative (CSR) 

Primary Location: Onsite - Alpharetta, Ga

Compensation: Non-Exempt - $22- $25/ hourly

Company: Superior

 About Us:

We are seasoned treasury experts, dedicated to serving all of our clients' banking needs. With over 90 years of experience in the financial industry delighting our clients, we have earned the trust of banks and businesses by building long-standing relationships and delivering outstanding results every time. We think of ourselves as your dedicated partners and collaborators striving to make a meaningful impact to your organizational efficiencies so you can personally feel things running smoother. Superior is your flexible partner serving your evolving needs for decades to come. We offer superior customer experiences focused on their banking needs, including conversion and migration services, check printing, RDC scanner fulfillment, cash vault supplies, security token distribution, remote cash capture, call center and help desk solutions, as well as full color and variable print and mail capabilities.

Position Overview 

RDC Customer Services Representatives (CSR) are responsible for responding to customer emails and calls in a timely and professional manner. CSR’s accurately present Company products to customers and document transactions utilizing the Company’s customer service computer system.  CSRs assist clients with supply order entry, billing questions, shipping questions, and warranty assistance.  CSRs work under close supervision and within specific policy parameters. CSR’s receive daily direction and training from RDC CSR Supervisor and report directly to a manager. 

Essential Functions        

• Respond to customer emails, and telephone contacts promptly and courteously.
• Inform customers of products, pricing, shipping dates and additional information required.
• Promote related products and advise customers of product discounts when applicable.
• Utilize a computer to enter orders and communicate with others.
• Receive and research customer complaints and order issues and present alternatives to supervision for problem resolution.
• Communicate with warehouse team to make sure all scanner and supply orders are shipped by end of day, to stay within SLAs.
• Work cooperatively with teammates and regularly communicate to ensure all daily work is completed.
• Follows directions and perform duties within policy and procedural parameters.
• Speak, read, comprehend, and write English.
• Excellent organization skills a must.
• Possess qualities of being professional, patient and service oriented.

This job description is not intended to contain a comprehensive listing of duties, activities, or responsibilities that are required of this class.        

Minimum Requirements: To perform the duties of this position successfully, an individual must be able to perform each of the essential functions satisfactorily. The following requirements are representative of the education, knowledge, skills, and abilities required for this position. 

Education

A high school diploma or GED and/or a combination of education, training and experience that demonstrates possession of the knowledge, skills and abilities required to perform the essential functions of the position. 

 Experience

 2 years of experience providing direct customer service, documenting orders and transactions utilizing a computer system and working effectively on a service team.

 Knowledge, Skills, Abilities

• Thorough knowledge of high-level customer service principles and practices
• Ability to add, subtract, multiply and divide in all units of measure.
• Ability to follow oral instructions and read, comprehend, interpret, and apply written policies and instructions to individual situations.
• Ability to accurately type 35 wpm.
• Good oral and written communication skills to communicate with internal staff and customers.
• Ability to work under pressure and with shifting priorities.
• Possess standard working knowledge and skills in the use of Microsoft Word, Excel, and Outlook and the demonstrated ability to utilize automated order systems to document orders and transactions.

Other Requirements

• Must pass a background investigation and drug test to the satisfaction of Superior.

Environment

Competitive Pay: We offer fair and competitive wages based on experience and market standards.

Health Insurance: Competitive medical, dental, and vision plans to ensure you and your family are covered.

Life and Disability Insurance: Company-provided life insurance along with short-term and long-term disability coverage.

Employee Assistance Program (EAP): Access to confidential counseling and support services for personal and professional challenges.

Paid Time Off (PTO): Generous paid vacation, sick leave, and holidays.

Professional Development: Opportunities for growth, training, and skill-building within the company.

Equal Opportunity Employer: Superior is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.