Remote Director of Telephonic Care Management

Kforce has a client in need of a Remote Director of Telephonic Care Management.

Responsibilities:

• Lead and expand care coordination, engagement, and support programs to improve participant outcomes and experience
• Develop and execute strategies that increase program participation, retention, and overall engagement
• Provide leadership and direction to an interdisciplinary organization, including oversight of an indirect team of 25-50 professionals across multiple functions
• Partner with internal and external stakeholders to enhance care delivery models and service offerings
• Develop talent strategies focused on team development, retention, training, and organizational growth
• Use data, analytics, and performance metrics to optimize programs and identify opportunities for improvement
• Oversee program implementation, process improvements, and operational effectiveness
• Support the adoption of new technologies, digital tools, and innovative approaches to care and engagement
• Drive continuous improvement initiatives focused on quality, efficiency, and participant satisfaction