Remote Enterprise Printing Systems Engineer (VA ESOM)

Overview

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is seeking an experienced Enterprise Printing Systems Engineer to support our growing Endpoint Engineering organization and Enterprise Printing Initiative within a large-scale federal environment. This role is responsible for engineering, deploying, supporting, and sustaining enterprise printing infrastructure that enables secure, reliable, and highly available printing services across the organization.

The ideal candidate possesses extensive experience supporting enterprise print technologies and understands how printer infrastructure, endpoint management, security, deployment automation, and operational engineering intersect within complex enterprise environments. This individual will work collaboratively with engineers, architects, security personnel, and operational teams to modernize enterprise printing capabilities while supporting ongoing operational excellence.

Location: This position can be performed remotely within the United States and will support Eastern Time working hours.

Compensation Range: The salary for this position is between $114-129K/annually. Factors affecting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Responsibilities

Enterprise Print Engineering

• Install, configure, and deploy enterprise printers, multifunction devices, print servers, and supporting infrastructure.
• Configure printer drivers, firmware, print queues, device policies, and security settings.
• Support enterprise printer deployments and infrastructure modernization initiatives.

Operational Support & Maintenance

• Perform advanced troubleshooting of hardware, software, print queue, network connectivity, and user access issues.
• Monitor printer health, availability, and operational performance.
• Coordinate equipment repairs and maintenance with vendors and internal support teams.

Enterprise Administration

• Administer enterprise print servers, printer queues, user permissions, and device configurations.
• Maintain enterprise printer inventory and support asset lifecycle management activities.
• Assist with deployment planning, operational readiness, and production implementation efforts.

Security & Compliance

• Apply firmware updates, security patches, and configuration changes.
• Support vulnerability remediation and ensure compliance with organizational security standards.
• Participate in engineering reviews and security validation activities supporting enterprise printing solutions

Documentation & Continuous Improvement

• Develop and maintain technical documentation, standard operating procedures, implementation guides, and knowledge base articles.
• Participate in engineering working sessions, deployment planning meetings, and operational reviews.
• Identify recurring operational issues and recommend process improvements that enhance service delivery, deployment consistency, and operational efficiency.

Qualifications

• 5+ years of relevant experience supporting enterprise printing, endpoint engineering, systems administration, or related enterprise infrastructure environments.
• Bachelor's degree in computer science, electronics engineering or other engineering or technical discipline is required. An additional 8 years of relevant experience may be substituted for the degree requirement for a total of 13+ years of experience.

Technical Expertise

• Strong knowledge of Windows operating systems, Active Directory, enterprise print servers, and printer administration.
• Experience supporting Microsoft Endpoint Configuration Manager (MECM), Microsoft Intune, Windows Autopilot, co-management, and cloud-based endpoint management technologies.
• Proficiency with PowerShell scripting for deployment automation, endpoint configuration management, operational support, and compliance remediation.
• Working knowledge of enterprise endpoint lifecycle management, deployment methodologies, device configuration standards, and operational engineering practices.

Operational Experience

• Experience supporting enterprise printing infrastructure within large-scale IT environments.
• Strong analytical, troubleshooting, and problem-solving skills with the ability to diagnose and resolve complex technical issues.
• Experience supporting structured operational processes within enterprise IT organizations, including Agile or Scrum delivery environments.
• Ability to manage multiple priorities while supporting operational sustainment and modernization initiatives

Communication & Collaboration

• Excellent verbal and written communication skills.

Ability to collaborate effectively with engineers, architects, security teams, vendors, operational leadership, and cross-functional stakeholders.

• Demonstrated ability to communicate technical concepts to both technical and non-technical audiences.

Preferred Qualifications:

• Experience supporting large-scale federal government IT environments.
• Experience supporting Windows, macOS, and mobile device ecosystems.
• Experience with enterprise endpoint security, compliance frameworks, and device management best practices.
• Experience supporting deployment automation, endpoint analytics, and operational reporting initiatives.
• Experience supporting medical printing environments or healthcare-related printing technologies.
• Industry certifications such as Microsoft Certified, CompTIA A+, Network+, Security+, JAMF, or other relevant endpoint engineering certifications.

Clearance Requirement:

• US Citizen or Green card holder
• Willing and able to obtain and maintain Public Trust Clearance
• Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
• If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.