Remote Field Service Technician

The Remote Field Service Technicians are creative mechanic marvels that contribute to the organization’s success by providing expertise in field service troubleshooting, installations, and repair of our machinery. The Remote Field Service Technician will perform field-related preventative maintenance and routine repairs on all DEUTZ products and Non-DEUTZ Construction Equipment operating within the DEUTZ Power Center. The Remote Field Service Technician will liaise with our Service Supervisor, Parts Dept, Customers, New engine sales and engineering/warranty department. This role requires robust problem-solving skills with the ability to adapt and work in a team environment. The ideal candidate must be personable, reliable, ethical, and intelligent with a diligent and hard-working drive.

Essential Duties and Responsibilities

• Travel to customer(s) locations to perform engine and equipment-related repairs. 
• Assist in resolving customer-related issues in a timely manner. 
• Work with all employees and supervisors to ensure the facility is clean and organized and presents a positive image of DEUTZ. 
• Plan methods and sequence of performing repairs assigned. 
• Pre-order all parts and materials required to perform assigned repairs. 
• Inspect required repairs safely and effectively. 
• Ensure all repairs are completed as assigned and according to manufacturer requirements. 
• Ensure proper cosmetic appearance upon completion of repairs. 
• Ensure all parts and materials not used are returned per DEUTZ Power Center return parts guidelines. 
• Maintain and keep the work area in a clean and safe condition. 
• Communicate with customers in a respectful and honest manner. 
• Match all identified solutions necessary to affect repair. 
• Complete all work orders and time sheets in a timely manner. 
• Consult, when necessary, with the DEUTZ Service Department ticket system to ensure the accuracy and approval of repairs. 
• Ensure vehicle parts inventory is maintained at a suitable level for first-call completions and local parts sales. 
• Perform all work in accordance with all established policies and procedures. 
• Assist in the proper filing of warranty claims and customer invoices. 
• Follow all DEUTZ employee policies and procedures, especially pertaining to travel and company credit cards. 
• Maintains and cleans service trucks meeting DOT requirements. 
• Other duties as assigned. 

Other Qualifications

• Strong experience in diagnosis, and repair of NG/CNG, Tier 3-4 emissions level preferred. 
• Ability to develop exceptionally strong working knowledge of DEUTZ Diesel engines. 
• Ability to work with minimal supervision. 
• Meet all local/state and company requirements to operate a company-assigned service vehicle. 
• Excellent communication skills (writing, speaking in person, and over the phone). 
• Proficient in the use of basic computer functions and portable diagnostic tools. 
• Must have your own tools. Key DEUTZ tools will be provided. 

Supervisory Responsibility

• Individual Contributor

Travel Requirements

• Anticipated domestic and international travel is approximately 100% depending on business needs within the region. 

Minimum Requirements

• 3-4 years as a shop tech, 1-3 years as a field tech or 1-2 years experience as a remote technician
• High School Graduate or General Education Degree (GED)
• Must be able to maintain DOT medical card status
• Must have a valid driver’s license and be insurable by the company

Preferred Requirements

• Two years of Diesel engine experience. 
• 2-5 years of construction equipment repair experience preferred 
• Strong computer usage with the ability to effectively utilize software including Serdia, Serpic, Fieldaware, Word, and Excel 
• Certification/Training in heavy equipment and diesel engine repairs preferred 

Physical Requirements

• Manufacturing assembly and warehouse environments. 
• Subject to noise, dust, diesel fuel, oil, and extreme hot/cold temperatures. 
• No A/C. 

You should be proficient in:

• Construction Equipment Maintenance
• Hydraulics Experience
• Diesel Engine Systems
• Field Service Readiness
• Diesel & Heavy Equipment Systems