We are looking for a Remote Guest Services Representative – Travel to provide assistance and support to travelers throughout their journey. This position focuses on delivering attentive service, resolving travel questions, and maintaining a positive client experience.
Respond to traveler inquiries and provide assistance across communication channels
Support booking updates and special travel requests
Share clear details about travel policies and trip preparation
Monitor upcoming trips and confirm arrangements with clients
Maintain professional and courteous communication at all times
Strong customer-service mindset
Clear written and verbal communication skills
Detail-oriented and dependable
Comfortable working independently in a remote setting
Ability to adapt to digital booking and communication platforms
100% remote role
Flexible hours
Structured training resources
Collaborative team atmosphere
Growth opportunities within the organization
| Location | Newark, New Jersey (Remote) |