Remote Health Insurance Call Center Representative (Temp-to-Hire)

Job Type: Full-time, Temp-to-Hire

Location: Remote (one-time, in-person onboarding event in Orlando, FL required)

Schedule: Monday–Friday, 8:30 AM – 5:00 PM

Pay: $22.00 per hour

Start Date: August 14 — firm; candidates must be available to start on this date

About the Role

We are seeking a Health Insurance Call Center Representative to join our client's team on a temp-to-hire basis. This is a fully remote position supporting members with health insurance inquiries. The ideal candidate brings hands-on knowledge of health insurance, proven call center experience, and a genuine passion for customer service.

Key Requirements — Please Read Before Applying

• Current experience in a health insurance environment, including call center experience, is required. Candidates without prior health insurance and call center experience will not be considered.
• Must be able to start on August 14.
• Must be able to complete a six- to eight-week training course without interruption (no planned time off during training).
• Must attend a one-time, in-person onboarding event in Orlando, Florida. All work thereafter is remote.

Essential Duties and Responsibilities

• Maintain comprehensive knowledge of the health insurance products offered.
• Efficiently navigate the systems used within the department.
• Meet established performance standards.
• Comprehend and interpret documents such as training manuals, correspondence, and brochures.
• Multitask throughout the day to ensure expectations are met or exceeded.
• Own the customer experience by answering calls promptly and efficiently, resolving issues, and honoring commitments made to customers.
• Adhere to deadlines and turnaround times.
• Remain flexible and adaptable in a dynamic work environment, with a willingness to work a flexible schedule when needed.
• Maintain a positive, professional attitude and stay engaged and motivated, both individually and as part of the team.
• Perform other duties as assigned.

Qualifications

• Minimum of one year of experience in health insurance.
• Current call center experience within a health insurance environment.
• Excellent interpersonal skills, including strong written and verbal communication.
• A genuine passion for serving others and the ability to demonstrate empathy.
• Willingness to resolve customer inquiries at the first point of contact.
• Strong work ethic and sense of responsibility toward teammates and customers, exemplified by punctuality and availability.
• Basic proficiency with software and web-based applications, including Microsoft Office.
• Ability to multitask while maintaining integrity and high-quality service.
• Capability to handle a high volume of calls.