Qualfon is a global provider of omnichannel customer experience and business support solutions. From call center support to lead generation to ecommerce fulfillment, we support our clients and their customers throughout the customer journey.
Our mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.
At Qualfon, you’ll find more than just a job, you’ll find a place to grow, develop your career, and be part of a supportive, purpose-driven team.
Responsibilities:
What you will be doing:
Handle inbound and/or outbound calls with consumers seeking individual health insurance (Under‑65).
Display compassion when assisting individuals.
Build customer relationships, earning their loyalty and trust.
Provide objective information pertaining to coverage, annual notice of chance, pharmacy/network coverage, and drug formularies
Demonstrating sales skills
Self-motivated, able to work independently, and adhere to an assigned schedule with minimal assistance.
Enjoy working in a fast-paced and, at times, hectic environment while maintaining a professional attitude.
Accurately complete applications and enrollments in compliance with CMS, state, and company guidelines.
Meet or exceed daily and monthly sales, quality, and productivity goals.
Maintain thorough and accurate documentation in CRM and enrollment systems.
Adhere to all compliance, scripting, verification, and call quality standards
Maintain professionalism, empathy, and customer-first communication at all times.
Conduct needs-based consultations to recommend appropriate health and ancillary insurance products.
Work at Home Requirement:
We will provide a Company Computer for use while supporting this project
High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Hot Spot
Wired provider- No mobile broadband connections allowed
Upload speed of 25 Mbps; Download sped of 50 Mbps
The Internet service provider (ISP) must be highly stable with 1% or less packet loss
Latency under 100ms
USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) 3.5 mm headsets and gaming style headsets are not approved
Must have available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS14 or later and must install the Microsoft Authenticator (MFA) Application required by Qualfon IT.
Qualifications:
What you’ll bring:
Active Health or Health & Life Insurance License in the state you reside
At least one year of previous sales experience, preferred in insurance sales under 65
Secure compliant enrollment into appropriate medical plan
Proven oral & written communication skills
Comfort with desktop computer system
Must be able to type at least 25wpm/90% accuracy
At least 18 years of age or older
High School Diploma or GED
What We Offer:
We provide a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:
Medical, Dental & Vision Coverage with multiple plan options
Telemedicine & Mental Health Support for convenient care
Paid Time Off (PTO) that grows with your tenure
401(k) with Company Match to help you plan for the future
Employee Assistance Program (EAP) with free counseling and wellness resources
Life & Disability Insurance for added peace of mind
Tuition-Free Business Degrees through Rochat School of Business for employees and eligible family members
Voluntary Benefits including accident, critical illness, hospital coverage, and more
Additional Perks like legal assistance, identity protection, and pet insurance
EEO Statement
QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.