Remote Healthcare Customer Service Representative

The Opportunity

What You’ll Do

While working from your home, as aHealthcare Customer Service Representative, you’ll be the Over-The-Counter Retail members' first point of contact. You’ll support their health and prescription needs by:

• Handling calls for the Over-the-Counter benefit.
• Handle order-taking calls for members who qualify to use an extra benefit on their Care card.
• Taking orders for their over-the-counter benefits.
• Reviewing card benefits and helping the customer place the order.
• Responding to online inquiries as well.

This is an opportunity to build your healthcare knowledge while helping members get the care they need.

Training & Schedule

·Training: 8 days training + 2 days nesting (remote and paid).

·Hours of Operation: 9:00AM - 11:00PM EST, Monday – Friday.

·Shifts: The production shifts will be assigned during training.

·Holidays: Program is open on all holidays (skeleton crew schedule applies).

·For NHO class only - you need to join using a laptop or desktop – no cellphones are allowed.

Experience Required for Your Success

What You’ll Bring:

We’re looking for people who thrive in a fast-paced environment and can communicate clearly with empathy. To succeed in this role, you should have:

• Strong customer service or call center experience (healthcare a plus)
• Ability to type 30+ WPM and use multiple computer systems
• Clear, professional communication skills
• Reliable internet connection: 20 Mbps download / 10 Mbps upload
• Ability to pass a 7-year background check and drug screen (9 panel with THC, per state law)

Why Join Us

• Seasonal role with opportunity to transition to another program, extend your assignment, or even move into a permanent role (based on performance & business need)
• Paid training to set you up for success
• Supportive team environment focused on helping you grow

About Us

We partner with leading healthcare organizations to deliver exceptional customer support to their members. Join our team and be part of a mission-driven program that makes a real impact for Federal Employee Program members every day.