Remote Insurance Customer Service Representative

Position: Remote Licensed Insurance Customer Service Representative

Location: Fully Remote (Supporting Royal Palm Beach & Jupiter, FL Offices)

License Required: Active Florida 2-20 or 4-40 License

Experience: 2+ years in P&C Insurance (Allstate experience preferred but not required)

Join a Winning Team

Are you a licensed insurance professional who enjoys helping people, solving problems, and delivering top-tier serviceall from the comfort of your home? Our Allstate agency is looking for a detail-oriented and personable Remote Customer Service Representative to support our growing client base, strengthen relationships, and ensure an outstanding customer experience.

Why Join Us

• Fully remote position with a stable schedule
• Family-oriented agency with a strong reputation
• Supportive leadership and ongoing training
• Positive, collaborative team culture
• Clear path for career growth within a high-performing agency
• Performance-based incentives for strong service and retention

Compensation & Earnings Potential

• Total Compensation: $50,000 $65,000 (base + bonuses)
• Base Salary: $45,000 $55,000 (based on experience)
• Performance Bonuses: $5,000 $10,000 annually
• Higher earning potential for experienced representatives

This is a service-focused role with limited sales expectations.

Salary Range: $50000.00 - $70000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Work from Home

Mon-Fri Schedule

Career Growth Opportunities

Responsibilities

• Provide outstanding service and support to policyholders
• Handle client inquiries, policy changes, billing questions, and documentation
• Maintain accurate client records and follow compliance guidelines
• Work closely with the sales team to ensure client satisfaction and retention
• Stay up to date with insurance products and agency processes

• Active Florida 2-20 or 4-40 License (required)
• More than 2+ years of insurance or customer service experience or has Allstate CSR experience is preferred
• Strong communication (verbal and written)
• Highly organized, detail-oriented, and tech-savvy
• Positive attitude with a genuine desire to help others