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Remote IT Help Desk Support Intern / Internship (Full-Time / Part-Time)

Qureos Inc

Dallas(remote)

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JOB DETAILS
SKILLS
1st Level Support, Analysis Skills, Best Practices, Broadband, Communication Skills, Computer Hardware, Computer Networks, Computer Science, Computer Skills, Customer Support/Service, Detail Oriented, Help Desk, Information Technology & Information Systems, Internet Security, Inventory Management, Knowledge Base, Mac Operating System, Microsoft Office, Microsoft Windows Operating System, Network Administration/Management, Operating Systems, Organizational Skills, Problem Solving Skills, Software Administration, Software Configuration Management, Systems Administration/Management, Systems Maintenance, Technical Support, User Documentation, Work From Home
LOCATION
Dallas
POSTED
1 day ago

We are seeking a motivated and tech-savvy Remote IT Help Desk Support Intern to join our Information Technology team. This internship provides hands-on experience supporting end users with technical issues, troubleshooting hardware and software problems, and assisting with IT operations in a remote work environment. The ideal candidate is eager to learn, possesses strong problem-solving skills, and has a passion for technology and customer service.

Responsibilities

  • Provide first-level technical support to employees via phone, email, chat, or remote support tools.
  • Troubleshoot hardware, software, network, and application-related issues.
  • Assist with user account creation, password resets, and access management.
  • Install, configure, and update software applications and operating systems.
  • Document support requests, resolutions, and troubleshooting steps in the ticketing system.
  • Escalate complex technical issues to senior IT staff when necessary.
  • Assist with computer setup, system maintenance, and device inventory management.
  • Support cybersecurity initiatives by following company security policies and best practices.
  • Help create and update IT documentation, user guides, and knowledge base articles.
  • Participate in team meetings, training sessions, and special IT projects.

Qualifications

  • Currently enrolled in or recently completed a degree or certification program in Information Technology, Computer Science, Cybersecurity, Information Systems, or a related field.
  • Basic understanding of Windows, macOS, and common software applications.
  • Familiarity with Microsoft Office 365 and Google Workspace.
  • Basic knowledge of computer hardware, networking, and troubleshooting techniques.
  • Strong analytical, problem-solving, and communication skills.
  • Ability to work independently and collaboratively in a remote environment.
  • Strong organizational skills and attention to detail.
  • Reliable high-speed internet connection and a dedicated workspace.

About the Company

Q

Qureos Inc

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