Careerscape is recruiting on behalf of our client for an entry-level, remote Live Chat Representative to join their growing customer support team. This is a great opportunity for someone who loves solving problems in writing, enjoys helping people, and wants to build a career in customer service without needing prior experience.
Day to day, you will spend your shift juggling multiple live chat conversations, answering product questions, troubleshooting simple issues, and guiding customers to quick, friendly resolutions. People who thrive in this role are fast typists, clear communicators, and calm under pressure when the queue gets busy, and they take real satisfaction in leaving every customer better off than when the chat started.
Responsibilities
Respond to incoming customer chats promptly and professionally
Handle multiple live chat conversations at the same time without losing quality
Answer questions about products, orders, billing, and account details
Troubleshoot basic technical or account issues using provided guides
Escalate complex cases to senior support staff or the appropriate team
Document chat interactions accurately in the CRM system
Meet daily and weekly targets for response time and customer satisfaction
Identify recurring customer issues and flag trends to the support lead
Follow company scripts, tone guidelines, and brand voice standards
Stay current on product updates, promotions, and policy changes
Requirements
High school diploma or equivalent required
No prior customer service experience necessary, training provided
Excellent written communication skills and strong grammar
Comfortable typing 40+ words per minute accurately
Ability to multitask across several chat windows at once
Reliable high-speed internet connection and a quiet home workspace
Basic computer proficiency and comfort learning new software
Availability to work assigned shifts, including some evenings or weekends
Positive, patient attitude when dealing with frustrated customers
Benefits
Medical, dental, and vision insurance
401k plan with company match
Paid time off and paid holidays
100 percent remote position with flexible scheduling options
Paid training and onboarding
Home office equipment stipend
Opportunities for advancement into senior support or team lead roles