Remote Membership & Customer Service Phone Representative

About the Role
SweatHouz (Infrared Sauna + Cold Plunge Studio) is looking for a friendly, reliable phone representative to support our San Mateo and Daly City locations. You'll be the first voice new and existing members hear — helping with membership questions, booking sessions, and following up on leads — all from home.

What You'll Do

• Answer inbound calls: membership questions, pricing, hours, session booking.
• Make outbound calls: follow up on leads, confirm bookings, check in on renewals.
• Manage SMS/text inquiries with the same level of care as phone calls.
• Log every call and update our CRM / booking system accurately.
• Escalate anything you can't resolve to the studio manager.

Schedule

• 25–30 hours/week, flexible — mix of weekday and some weekend/evening coverage.
• Specific shifts finalized with the studio managers.

What We're Looking For

• Excellent phone manner — warm, clear, patient.
• Comfortable with basic CRM/scheduling software (we'll train you on ours).
• Reliable high-speed internet and a quiet home workspace.
• Prior customer service, sales, or front-desk experience a plus (fitness/wellness a bonus, not required).
• Self-starter who can work independently with light supervision.

Pay & Logistics

• $17–$22/hour depending on experience.
• Remote — provide your own computer/headset.
• Paid training on our systems and scripts.

This is a remote position.