Remote Network Server Support

Remote Network Server Support

This is a 6mo + renewable contract with option to hire opportunity. Seeking Remote - Network Support Engineers to help provide technical phone support to the engineers that are doing the actual installs and upgrades to new servers, cameras, and access control.

Client is seeking a seeking a highly motivated and detail-oriented Remote-Engineer to assist in the installation, configuration, and maintenance of servers, security cameras, and access control systems. This role is critical to ensuring the smooth integration of these systems into customer sites, providing ongoing support, and ensuring the highest standards of performance and security. This is the remote phone support to the engineers that are working onsite at the client locations to make sure the installation, configuration, and maintenance is a complete success - all servers are up, software installed, and cameras are all working properly.

New servers, cameras, access control will be installed at client sites by a 3rd party where connectivity will need to be verified by the Network Remote Support Engineers and brought into production where functionality will need to be verified.

Preferred Skills:

• Cisco Switches for Command Line Troubleshooting
• Axis Communications support familiarity, ACP Axis Certified Professional desired
• Genetec Security Center support familiarity
• ServiceNow or other ticket and task/issue management system
• Windows Server deployment, management, or Remote Imaging experience
• Knowledge of Video Management System /CCTV platform
• Knowledge of IP CCTV Cameras
• Ability to troubleshoot both hardware and software problems efficiently
• Excellent oral and written communication skills

Category Code: JN008