Job Description
Job Description:
Job ID: 26-134873
Job Title: ‘Pharmacy Tech I’
Estimated Length of Assignment: 3 Months (with possible extension)
Est. Pay Range: $17.00/hour –$18.00/hour on W2 (USD) (all inclusive)
Work Type: Work from home
Location: Remote
Schedule: Monday-Friday 8: 00 AM-4: 30 PM CST
Limited flexibility available but 8: 00 AM CST is the earliest permissible start time.
Description:
This is not a traditional dispensing pharmacy technician role. The position is a high-volume outbound calling role focused on obtaining prescription refill authorizations from physician offices after prior outreach attempts (fax, electronic messaging, etc.) have not received a response. The ideal candidate must be comfortable spending essentially the entire day on the phone making outbound calls.
Duties:
• Hard-wired ethernet connection
• No Wi-Fi connectivity
Intake Call Notes:
Hiring Manager Insights
Average call length: 3.5-4 minutes
Calls primarily involve:
Physician offices
Clinic staff
Prescription refill authorization requests
Voicemail outreach
Significant workload available
Strong need for productivity and urgency
Training
Extremely short ramp-up
Approximately one day of training
Single queue/function
Candidates expected to become productive quickly
Team Info:
Lead support available
Team resources available for escalations and questions
Candidates need to be self-starters
Top Three Skills
1. High-Volume Outbound Call Center Experience
Required Depth
Required Depth
Required Depth
Position Summary:
Education:
Job ID: 26-134873
Job Title: ‘Pharmacy Tech I’
Estimated Length of Assignment: 3 Months (with possible extension)
Est. Pay Range: $17.00/hour –$18.00/hour on W2 (USD) (all inclusive)
Work Type: Work from home
Location: Remote
Schedule: Monday-Friday 8: 00 AM-4: 30 PM CST
Limited flexibility available but 8: 00 AM CST is the earliest permissible start time.
Description:
This is not a traditional dispensing pharmacy technician role. The position is a high-volume outbound calling role focused on obtaining prescription refill authorizations from physician offices after prior outreach attempts (fax, electronic messaging, etc.) have not received a response. The ideal candidate must be comfortable spending essentially the entire day on the phone making outbound calls.
Duties:
- Work a designated outbound call queue focused on prescription refill renewal requests.
- Contact physician offices, clinics, and authorized medical staff to obtain verbal refill authorizations.
- Clearly communicate prescription details and refill requests to provider offices.
- Accurately document call outcomes and authorization information in company systems.
- Follow established call scripts, workflows, and compliance guidelines.
- Escalate complex cases or concerns to designated pharmacy personnel or supervisors.
- Maintain productivity and quality standards while working through assigned workloads.
- Identify and document barriers to obtaining refill approvals.
- Ensure all patient and provider information is handled in accordance with HIPAA and company policies.
- Participate in training sessions, team meetings, and coaching opportunities as required.
• Hard-wired ethernet connection
• No Wi-Fi connectivity
Intake Call Notes:
Hiring Manager Insights
- Call Volume
Average call length: 3.5-4 minutes
Calls primarily involve:
Physician offices
Clinic staff
Prescription refill authorization requests
Voicemail outreach
- Queue Size
Significant workload available
Strong need for productivity and urgency
Training
Extremely short ramp-up
Approximately one day of training
Single queue/function
Candidates expected to become productive quickly
Team Info:
Lead support available
Team resources available for escalations and questions
Candidates need to be self-starters
Top Three Skills
1. High-Volume Outbound Call Center Experience
Required Depth
- Minimum 1 year
- Comfortable making 100+ outbound calls daily
- Strong phone presence
Required Depth
- Prescription refill workflow exposure
- Physician office communication
- Pharmacy operations knowledge
Required Depth
- Ability to work independently
- Comfort troubleshooting technology
- Ability to set up workstations and equipment
- Minimum (1) year experience required in a customer service position with high volume call center experience;preferably in healthcare, social services, or a similar service position.
- Previous experience in a call center, healthcare, pharmacy, or customer service environment.
- Familiarity with prescription refill processes and medical office workflows.
- Knowledge of HIPAA regulations and patient confidentiality requirements.
Position Summary:
- The Pharmacy Operations Tech is responsible for placing outbound calls to physician offices to obtain verbal authorization for prescription refill renewals when previous outreach attempts have not received a response.
- This role supports continuity of patient care by ensuring refill requests are addressed in a timely and compliant manner while maintaining professionalism and accuracy in all communications.
Education:
- Verifiable High School diploma or GED is required.
- PTCB Certificate
- Texas State License for Pharmacy
Numbers & Facts
| Location | Remote, TX (Remote) |
| Industry | Staffing/Employment Agencies |
| Salary | $18 |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | http://www.lancesoft.com/ |
About Company
We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.
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