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Remote Opportunity - Operations Coordinator V - Fortune 5 Company!

Pride Global

Cupertino, CA(remote)

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JOB DETAILS
SALARY
$2,680.80 Per Week
SKILLS
Accounts Receivable, Billing, Case Management, Communication Skills, Cross-Functional, Customer Service Operations, Customer Support/Service, Data Quality, Documentation, Financial Operations, Identify Issues, Knowledge Base, Legal, Onboarding, Operational Support, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Professional Services, Project/Program Management, Purchasing/Procurement, System Test, Team Lead/Manager, Test Data, Time Management, Writing Skills
LOCATION
Cupertino, CA
POSTED
2 days ago
Our client, a Fortune 5 Company, is looking to hire an Operations Coordinator V on Remote.

Pay Rate Range: $62.02-$67.02, depending on experience. 

JOB DESCRIPTION:
Title: Operations Coordinator V                        
Location: Remote 
Duration:  01+ Months W2 Contract    
Pay Rate: $62.02 - $67.02/hour

Team Description:
The LGS Ops Timekeeper team manages timekeeper setup, rate governance, and billing data integrity for our network of outside counsel partners and internal stakeholders across multiple intake systems. The team is responsible for efficient resolution of day-to-day requests along with the execution of several key programs and initiatives, both planned and ad hoc, over the course of the fiscal year.
Scope - Tier 2
  • Serve as escalation point for Tier 1 support, with the ability to synthesize issues for management review.
  • Cross-trained to be backup for Tier 1 support
  • Identify recurring issues and escalation patterns, contributing to process improvement initiatives and knowledge base documentation.
  • Support system testing and data validation projects
  • DRI for the Timekeeper portion of the Vendor Onboarding workflow
  • Collaborate cross-functionally with internal teams (Spend, SVE, Procurement, etc) and outside counsel to research and resolve discrepancies
Program Management support for the annual Promotion & Graduation and Rate Turnover cycle
Key Skills - Tier 2
  • 5+ years experience in billing, accounts receivable, invoicing, or a related financial operations role
  • Demonstrated experience in a high-volume support, customer service, or operations environment with an emphasis on program management
  • Proven ability to manage competing priorities and meet deadlines without sacrificing accuracy or quality
  • Strong written and verbal communication skills with the ability to translate complex information into clear, actionable guidance
  • Comfortable working in ambiguous or evolving environments where process may still be taking shape
  • Background in process documentation or workflow improvement
  • Proficiency with ticketing/case management systems and e-billing platforms
  • Creative problem solver
  • Communicates clearly and professionally with stakeholders at all levels
Maintain confidentially and exercise sound judgment when handling sensitive billing and personnel data
Preferred Skills - Tier 2
  • Experience supporting legal operations, law firms, or professional services environments
Familiarity with TeamConnect or Litify platforms
Screening notes: successful candidates will demonstrate the following behavior/actions.
  • Natural troubleshooter who digs for root causes, not just a quick easy fix
  • Remains calm and solution-focused when interacting with frustrated or time-pressured stakeholders
  • Proactive in flagging gaps in workflows and suggesting improvements
  • An aptitude of bringing structure to unstructured situations and can create clarity for themselves and others
  • Eager to explore where technology can augment or fully automate systems
Confident asking follow up questions for clarification 
#LI-MD2
 


Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity
Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
 
Fair Chance Employment
Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
 
Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us. 
 
Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.
 

 

About the Company

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Pride Global

Pride Global is a minority-owned integrated human capital solutions firm headquartered in New York with operating companies throughout the United States, Canada, India and Brazil. Pride Global companies focus on a diverse array of services including vendor management, payroll programs, business process optimization, and staffing for both direct hire and contingent labor.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Financial Services
FOUNDED
1983
WEBSITE
http://prideglobal.com

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