Remote Opportunity - Operations Coordinator V - Fortune 5 Company!

Our client, a Fortune 5 Company, is looking to hire an Operations Coordinator V on Remote.

Pay Rate Range: $62.02-$67.02, depending on experience.

JOB DESCRIPTION:

Title: Operations Coordinator V

Location: Remote

Duration: 01+ Months W2 Contract

Pay Rate: $62.02 - $67.02/hour

Team Description:

The LGS Ops Timekeeper team manages timekeeper setup, rate governance, and billing data integrity for our network of outside counsel partners and internal stakeholders across multiple intake systems. The team is responsible for efficient resolution of day-to-day requests along with the execution of several key programs and initiatives, both planned and ad hoc, over the course of the fiscal year.

Scope - Tier 2

• Serve as escalation point for Tier 1 support, with the ability to synthesize issues for management review.
• Cross-trained to be backup for Tier 1 support
• Identify recurring issues and escalation patterns, contributing to process improvement initiatives and knowledge base documentation.
• Support system testing and data validation projects
• DRI for the Timekeeper portion of the Vendor Onboarding workflow
• Collaborate cross-functionally with internal teams (Spend, SVE, Procurement, etc) and outside counsel to research and resolve discrepancies

Program Management support for the annual Promotion & Graduation and Rate Turnover cycle

Key Skills - Tier 2

• 5+ years experience in billing, accounts receivable, invoicing, or a related financial operations role
• Demonstrated experience in a high-volume support, customer service, or operations environment with an emphasis on program management
• Proven ability to manage competing priorities and meet deadlines without sacrificing accuracy or quality
• Strong written and verbal communication skills with the ability to translate complex information into clear, actionable guidance
• Comfortable working in ambiguous or evolving environments where process may still be taking shape
• Background in process documentation or workflow improvement
• Proficiency with ticketing/case management systems and e-billing platforms
• Creative problem solver
• Communicates clearly and professionally with stakeholders at all levels

Maintain confidentially and exercise sound judgment when handling sensitive billing and personnel data

Preferred Skills - Tier 2

• Experience supporting legal operations, law firms, or professional services environments

Familiarity with TeamConnect or Litify platforms

Screening notes: successful candidates will demonstrate the following behavior/actions.

• Natural troubleshooter who digs for root causes, not just a quick easy fix
• Remains calm and solution-focused when interacting with frustrated or time-pressured stakeholders
• Proactive in flagging gaps in workflows and suggesting improvements
• An aptitude of bringing structure to unstructured situations and can create clarity for themselves and others
• Eager to explore where technology can augment or fully automate systems

Confident asking follow up questions for clarification #LI-MD2

Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.