Remote Outbound Call Representative (GA Residents)

Chase Staffing is hiring for a Remote Outbound Campaign Specialist. The client is a global healthcare solutions company that provides the tools to manage health from home through health testing, virtual care, genetic sequencing, and medication delivery for a wide range of health and wellness conditions.

***Employee must be able to work ANY of the following shifts Monday - Friday***

8:00 AM - 5:00 PM, 9:00 AM - 6:00 PM, 10:00 AM - 7:00 PM, 11:00 AM - 8:00 PM

Some weekend work may be required!

Pay Rate: $17.00 per hour

You will be responsible for making outbound calls to our clients' members to provide support and guidance regarding kit activation and return processes. 

Key Responsibilities: 

• Outbound Calling: Make outbound calls to members to address their queries and concerns related to kit activation and return. 
• Problem-Solving: Troubleshoot issues and provide solutions to ensure a smooth customer experience. 
• Product Knowledge: Develop a deep understanding of products and services to effectively communicate with members. 
• Data Entry: Accurately record call information and customer interactions in our CRM (Saleforce) system. 

Qualifications and Skills: 

•  A minimum of 1 year of experience in a customer-facing role, with a proven ability to provide support over the phone and via email. Experience within a high-volume contact center is preferred. 
• Excellent verbal and written communication skills. 
• Patience and empathy to handle customer inquiries effectively. 
• Strong organizational and time management skills. 
• Proficiency in using CRM software and other relevant tools.  

This is a remote, work-from-home position as an Outbound Campaign Specialist. The primary responsibility is to make outbound calls to individuals to return their health screening kits. This role requires a high degree of professionalism, technical ability, punctuality, and a strong commitment to patient privacy. 

Day-to-Day Expectations: 

• Technology & Digital Literacy: You must be digitally literate and comfortable using computer equipment and software independently. This includes navigating our CRM system, using a softphone for calls, and troubleshooting minor technical issues with minimal assistance. 
• Punctuality: Your role is crucial to our operations. You are expected to be logged on, ready to work, and prepared to start making calls at the exact start time of your shift. Punctuality is non-negotiable. 
• Confidentiality & HIPAA Compliance: You will be handling Protected Health Information (PHI). A dedicated, private, and quiet workspace is mandatory. This space must be free from any and all distractions and background noises, including TVs, music, pets, family members, or roommates. Maintaining a secure and confidential environment is essential to protect patient information and comply with HIPAA regulations. 
• Communication & Professionalism: All interactions with individuals must be professional, empathetic, and clear. You are a representative and will be a key part of the patient experience.
  
  For consideration:

  1) Apply online www.chasestaffing.com with the Cartersville branch

  2) Call 678-855-6533 to schedule an interview after you complete the online application.

  CHASE provides Equal Employment Opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, status as disabled veteran, marital status or any other legally- protected characteristic in accordance with applicable laws. In addition, CHASE complies with applicable state and local laws governing nondiscrimination in employment in every location. CHASE is committed to complying fully with the Americans with Disabilities Act (ADA) and ensuring equal opportunity in employment for qualified persons with disabilities.