Job Description
Remote Outbound Customer Service Representative
Shifts: Vary (Needs to be available for 8hr shifts, holidays, and weekends)
Training: Monday - Friday, 9:00 am - 6:00 pm (Remote)
Normal: Monday - Friday, 9:00 AM - 6:00 PM (Remote)
Pay Rate: $17/hour
Experience: 1 year of experience in a customer facing role. Must be computer savvy and able to follow instructions and have proven ability to provide support over the phone and via email.
Remote Outbound Customer Service Representative Job Summary
- Work collaboratively to ensure that members enroll in the various programs and are supported throughout the home health testing process.
- Provide technical assistance with general IT troubleshooting.
- Handling high outbound/inbound phone and email inquiries regarding account set-up.
- Conducting outbound calls to enroll members and follow up calls.
Remote Outbound Customer Service Representative Responsibilities:
- Make outbound calls to enroll members in programs and respond to email inquiries.
- Respond to inbound calls from members seeking support related to the testing process, including help for setting up their online accounts, questions regarding specific tests and how to administer them and inquiries about their test results.
- Complete system documentation to ensure that member records are complete and accurate.
- Collaborate with the clinical team.
- Adhere to all client program requirements and guidelines as part of standard operating procedure.
- Test system enhancements and new features to ensure they meet Care Team requirements.
Remote Outbound Customer Service Representative Requirements:
- Must have good internet connection.
- Must pass multiple assessments provided.
- Proven one year experience in a customer facing role.
- Previous experience working in an inbound/outbound call center environment preferably in the healthcare industry.
- High level of comfort with technology and working knowledge of Google tools.
- Ability to work independently.
- Excellent organizational, written and verbal communication skills
Compensation / Pay Rate (Up to): $17.00 - $17.00 Per Hour
Numbers & Facts
| Location | Atlanta, GA (Remote) |
| Industry | Business Services - Other |
| Company Size | 50 to 99 employees |
| Website | https://www.pridestaff.com/ |
About Company
We make it all about you. Our focus is to “Consistently Provide Client Experiences Focused on What They Value Most”. We operate on three fundamental principles: exceptional client service, quality candidates, and a great marrying of the two. PrideStaff does this by tracking and measuring our performance in the following ways: 1) We track results We proudly follow the NetPromoter methodology by continually measuring, tracking & responding to feedback. In addition to industry-best NPS scores, we are consistently recognized with “best of the best in staffing” awards from the American Staffing Association. We are recognized in Forbes Magazine 2) We make it personal We don’t believe in cookie cutter solutions or that all clients are alike. We treat each Client and Candidate as the individuals that they are. 3) We build loyalty The core of PrideStaff’s success is relationships with candidates we place. Our candidates are crucial to delivering our Mission & they deserve to be treated fairly during the employment process. 4) We celebrate success PrideStaff has received the staffing industry’s highest honor for client service: the Best of Staffing award from Inavero, Inc., our industry's leading provider of independent client & job candidate surveys. This award is earned by fewer than 1% of the top firms in North America.
Skills
- Campaignsunmatched
- Communication Skillsunmatched
- Computer Skillsunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Documentationunmatched
- Healthcareunmatched
- Home Careunmatched
- Inbound Call Centersunmatched
- Information Systems/Technology IS/IT Administrationunmatched
- Organizational Skillsunmatched
- Outbound Call Centersunmatched
- Presentation/Verbal Skillsunmatched
- Quality Assurance Methodologyunmatched
- Standard Operating Procedures (SOP)unmatched
- Technical Supportunmatched
- Telephone Product Supportunmatched
- Telephone Skillsunmatched
- Testingunmatched
- Writing Skillsunmatched
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