Remote Service Trainer

Tigercat is seeking a Remote Service Trainer within a manufacturing organization that builds heavy, off-road equipment used in the forestry industry, is responsible for delivering training programs to employees and/or customers and equipment dealership staff. The Trainer will provide virtual, in-class or hands-on training and will be tasked with planning and preparing instructional materials and resources, establishing and managing a positive learning environment, and instructing and evaluating students.

Job Duties

Design, develop, maintain and deliver in-house training programs.Conduct training needs analyses, ensuring all compulsory compliance needs are met.Maintain a strong knowledge of legislative and product changes that are upcoming to proactively begin developing or modifying training programs.

Skills and Experience

Proficiency in presenting information in a clear and engaging manner to both small and large groupsAbility to build rapport and work well with diverse groups of peopleMust be able to adapt to a changing work environment, competing demands and able to deal with frequent change, delays or unexpected eventsEffective English communication skills (both written and verbal) with a pleasant and professional attitudeMust be a highly motivated, service and team-oriented individual with a high level of initiative, resourcefulness and attention to detailStrong organization, time management, teamwork and teambuilding skills

Qualifications

Previous experience delivering training to employees in the manufacturing industry, specifically in the areas of Machine operation, including education on new product features, troubleshooting and repairPossess mechanic or millwright license, Engineering diploma or degree or similar education is an assetStrong understanding of hydraulic, electrical, electronic, mechanical, diesel and after treatment systemsComprehensive understanding of drawings and specifications, geometric tolerances, and dimensionsProficient in MS 365 including Outlook, Word and ExcelValid Passport, up-to-date vaccination status and ability to travel - worldwide and on short noticeRequired to travel locally and internationallyBilingual (English / French, Russian, Spanish, or Portuguese) is a strong asset

What We Can Offer You:

Compensation: Base salary of $85,000 to $95,000 per year, based on experience, skills, and qualifications.Benefits: Employer-paid premium health and drug, dental, life insurance, AD&D, and employee assistance program benefits; employee-paid long-term disability, optional vision care, and supplemental voluntary life and AD&D benefits.Retirement Savings: 401(k) plan eligibility after six months of continuous full-time employment, with employer matching contributions of 50% up to $2,000 per year.Paid Time Off: 80 hours, or 10 days, of vacation per calendar year, plus 9 paid company holidays and paid sick leave provided in accordance with applicable state and local law.

Why work for Tigercat?We're more than just a company - we're a tight-knit family, who thrives on teamwork and is dedicated to pushing the boundaries of innovation. We believe in fostering a safe, encouraging and collaborative environment where your contributions and talents are valued and supported.

Interested in learning more? Visit our FAQ page or explore what our employees have to say by watching their Tigercat story!

Only those selected for interviews will be contacted. We thank you for your application!