Remote ServiceNow Business Analyst

Remote ServiceNow Business Analyst needs 5+ years of experience as a ServiceNow Business Analyst, with at least 3 years specifically focused on ServiceNow implementations and process automation..

Remote ServiceNow Business Analyst requires:

Experience working in Agile/Scrum environments, including participation in sprint planning, retrospectives, and daily stand-ups

Knowledge of ServiceNow integrations (REST/SOAP) and data management

Familiarity with ServiceNow CSM features, including Case Management, Customer Portals, Knowledge Management, Omnichannel Engagement (email, chat, virtual agent), and experience configuring and optimizing customer service processes

Familiarity with advanced ServiceNow features like Flow Designer, Virtual Agent, or Performance Analytics

Experience with data migration and integration projects involving ServiceNow

Understanding of cloud technologies (AWS, Azure) and how they integrate with ServiceNow

MST or PST time zone

Deep understanding of IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), and CMDB.

Strong ability to analyze business requirements, model processes, and translate them into technical specifications. Proficiency in creating user stories, workflows, and process documentation.

A solid understanding of ITIL frameworks, particularly in the context of ServiceNow, is highly beneficial.

ServiceNow Certified System Administrator (CSA) certification required.

Remote ServiceNow Business Analyst duties:

Collaborate with business stakeholders to understand their needs and document detailed business requirements for ServiceNow solutions, including ITSM, ITOM, CSM, CMDB, and other ServiceNow modules.