Remote Solutions Consultant

Position Overview The Remote Solutions Consultant helps customers identify and purchase vending machines, smart coolers, micro markets, and other automated retail solutions. This position works exclusively with company-generated inbound leads from individuals and businesses that have already expressed interest in our products and services. This is a consultative sales role focused on understanding customer needs, recommending solutions, and guiding customers through the purchasing process from initial inquiry to close. The ideal candidate enjoys building relationships, uncovering customer needs, and helping customers make informed purchasing decisions. No cold calling, door-to-door sales, or self-generated prospecting is required. Success in this role requires the ability to manage multiple customer conversations and communication channels throughout the day while remaining fully engaged with each prospective customer. We value responsiveness and efficiency, but never at the expense of the customer experience. The ideal candidate understands when to move quickly and when to slow down, ask thoughtful questions, and take the time necessary to earn the sale. This role is best suited for a sales professional who combines a consultative approach with a strong closing mindset. Successful candidates are comfortable guiding customers toward decisions, addressing objections directly, and confidently asking for the sale when the proposed solution meets the customer's needs. Duties and Responsibilities Respond promptly and professionally to company-generated inbound sales inquiries. Engage prospective customers by phone, email, live chat, text messaging, video conference, and scheduled callbacks. Consult with customers to understand their business goals, locations, operating plans, product needs, budget considerations, and purchasing timeline. Recommend appropriate vending, smart cooler, micro market, and automated retail solutions based on each customers needs. Explain product capabilities, ownership considerations, available services, and applicable purchasing or financing options in a clear and accurate manner. Develop and present customized proposals, equipment recommendations, and follow-up communications. Guide customers through the complete sales process from initial inquiry through order placement. Consistently follow up with active opportunities while prioritizing the most time-sensitive and sales-ready leads. Maintain accurate customer records, notes, next steps, and sales activities within the CRM system. Coordinate with internal teams to support order accuracy, customer expectations, and a smooth handoff after the sale. Follow established sales processes, pricing guidance, documentation standards, and company policies. Participate in coaching, training, team meetings, product education, and ongoing professional development. Meet established expectations for responsiveness, sales activity, conversion, revenue, follow-up, and customer experience. Perform other duties as assigned in support of customers and the sales organization.