Job Description
Responsibilities include, but are not limited to:
- Utilize ITIL-based processes to efficiently manage and resolve incoming incidents, service requests, and demands, ensuring timely and accurate issue tracking.
- Troubleshoot, analyze, and resolve hardware, software, and network issues, performing remote desktop repairs and minimizing escalations to Tier 3 support.
- Provide user support and basic training for common applications, system procedures, and office productivity tools.
- Collaborate with cross-functional IT teams—including network, systems engineering, and application development—to restore services and address complex problems.
- Manage user accounts, access permissions, and perform special administrative tasks while maintaining clear documentation and adhering to security protocols.
Minimum Qualifications:
- Experience resolving technical problems and answering queries via telephone or self-service involving hardware, software, networks, system/application access, and telecommunications.
- Knowledge of Windows Active Directory, multiple desktop programs, configuration and debugging techniques.
- Experience supporting Windows 10, Microsoft Office 2016 or later, and common business applications.
- Familiarity with TCP/IP, general networking issues, virus scanning services, and desktop/laptop/peripheral support.
Preferred Qualifications:
- Related work experience in a technical help desk position.
- Special non-commercial systems administrator experience (access management/file transfer).
- Experience with ServiceNow ITSM & ITBM.
- Strong communication skills and the ability to exchange accurate information with coworkers, management, and customers.
- Adaptability to quickly changing tasks and requirements, and eagerness to learn new skills while on the job.
Physical Requirements:
- Must be able to remain in a stationary position at least 90% of the time.
- Constantly operate a computer, phone, and other office equipment for extended periods of time.
- Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers.
Enterprise IT Support Officer (EITSO). Complex project implementation support (installations, cabling, LAN closet, telephony distribution closet, assistive technology, servers)
Numbers & Facts
| Location | McLean, VA (Remote) |
| Industry | Other/Not Classified |
| Company Size | 500 to 999 employees |
| Year Founded | 1998 |
| Website | http://www.techusa.net |
About Company
TechUSA is operational in 13 offices throughout the United States. Our organization focuses on providing our clients with high level customer service through our flexible, tailored and scalable solutions in Engineering, Aerospace and Defense,Technology and Scientific industries. We are trusted business partners to our clients and dependable agents to our candidates. We are successful in what we do and will continue to be the best by using cutting edge technology and employing aggressive outside the box thinkers. By launching new divisions and opening new offices, we continue to saturate our existing markets, achieve profitable growth, and ultimately do what is best for our customers.
TechUSA is the future of recruitment solutions. Join us and become a part of the Tech USA team!
Skills
- Administrative Skillsunmatched
- Analysis Skillsunmatched
- Assistive Technologyunmatched
- Business Solutionsunmatched
- Communication Skillsunmatched
- Computer Maintenanceunmatched
- Cross-Functionalunmatched
- Customer Support/Serviceunmatched
- Debugging Skillsunmatched
- Desktop PCunmatched
- Documentationunmatched
- Help Deskunmatched
- IT Service Management (ITSM)unmatched
- ITIL (IT Infrastructure Library)unmatched
- Identify Issuesunmatched
- Laptop PCunmatched
- Local Area Network (LAN)unmatched
- Maintenance Servicesunmatched
- Microsoft Active Directoryunmatched
- Microsoft Officeunmatched
- Microsoft Windows Operating Systemunmatched
- Network Systemsunmatched
- Office Equipmentunmatched
- People Managementunmatched
- Problem Solving Skillsunmatched
- Sales/Support Engineering (SE)unmatched
- Security Protocolsunmatched
- ServiceNowunmatched
- Software Developmentunmatched
- Systems Administration/Managementunmatched
- Systems Engineeringunmatched
- TCP/IP (Transmission Control Protocol/Internet Protocol)unmatched
- Technical Supportunmatched
- Telecommunicationsunmatched
- Telephonyunmatched
- Time Managementunmatched
- User Account Administrationunmatched
- Virusesunmatched
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