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Skills
- Cellular Telephoneunmatched
- Cloud Computingunmatched
- Communication Skillsunmatched
- Consultingunmatched
- Customer Experienceunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Customer Trainingunmatched
- Data Storageunmatched
- Dental Insuranceunmatched
- Detail Orientedunmatched
- Email Serversunmatched
- Fortune 500 Customersunmatched
- Identify Issuesunmatched
- Information Technology & Information Systemsunmatched
- Management of Information Systems/Technology (MIS)unmatched
- Microsoft Exchange Serverunmatched
- Microsoft Product Familyunmatched
- Network Administration/Managementunmatched
- Network Securityunmatched
- On Site Supportunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Reimbursementunmatched
- Resolve Customer Issuesunmatched
- Server Supportunmatched
- Technical Supportunmatched
- Telephone Skillsunmatched
- User Interface/Experience (UI/UX)unmatched
- Virtualizationunmatched
- Voice Applicationsunmatched
Description
Corporate Technologies is a leading provider of managed IT solutions to businesses and institutions in Minnesota,Michigan, North Dakota, Southern California, and New Jersey. With over 40 years of experience and more than 200 employees, Corporate Technologies provides Fortune 500 level IT support to small and medium sized businesses. We offer unique IT solutions, including managed IT services, cloud services, staffing, voice and data systems, storage and virtualization, consulting, and networking solutions. If you are looking to break into the IT industry this may be a great opportunity for you. We would love for you to bring your skills and be part of our team!
At Corporate Technologies, it’s much more than just a job; it’s a career where you will learn, grow, and enjoy what you do every day. Our goal is to recruit and retain great people and in turn provide great employee experience. We offer a collaborative team environment, competitive salaries, and benefit program, as well as hands on training and career development. We are hiring for a Remote Support Technician in the Sacramento, CA area.
At Corporate Technologies, it’s much more than just a job; it’s a career where you will learn, grow, and enjoy what you do every day. Our goal is to recruit and retain great people and in turn provide great employee experience. We offer a collaborative team environment, competitive salaries, and benefit program, as well as hands on training and career development. We are hiring for a Remote Support Technician in the Sacramento, CA area.
The Remote Support Technicians - Tier 1. This position is the first point of contact for our clients, providing top-notch technical support. You will diagnose and resolve basic technical issues, ensuring a seamless user experience for our customers. Your ability to effectively communicate technical information to non-technical users will be key to your success in this role.
Job Duties:
- Provide on-site technical support to contract clients.
- Corporate Technology has a small group of customers in the Sacramento area that will need occasional on-site support
- Answer incoming phone calls from clients across the United States, delivering excellent customer service.
- Diagnose and troubleshoot basic networking and security issues.
- Assist clients with Microsoft Exchange servers and email-related inquiries.
- Log and track incidents, requests, and issues in our ticketing system.
- Escalate complex technical issues to Tier 2 support as needed.
- Educate and guide clients through problem-solving steps in a clear and understandable manner.
- Collaborate with team members to provide comprehensive solutions and share knowledge.
- Provide on-site technical support to contract clients.
OTHER SKILLS and ABILITIES:
- Strong verbal communication skills, with the ability to explain technical issues to non-technical customers.
- Basic understanding of networking and security principles.
- Knowledge of Microsoft administration, with a focus on Exchange servers and email support.
- Excellent problem-solving skills and attention to detail.
- Ability to work effectively in a fast-paced environment.
- Customer-focused mindset with a passion for helping others.
- Prior experience in customer service or IT support is preferred but not required.
- Familiarity with IT ticketing systems is desirable.
The salary range for this position is:$25.00 - $30.00 per hour
Benefits:
- 401(k) matching
- Cell phone reimbursement
- Dental insurance
- Disability insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Mileage reimbursement
- Paid time off
- Paid training
- Vision insurance
Equal Employment Opportunity: Corporate Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We encourage all qualified applicants to apply.
Compensation details: 25-30 Hourly Wage
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Numbers & Facts
| Location | Sacramento, CA (Remote) |
| Industry | Computer/IT Services |
| Salary | $25–$30 Per Hour |
| Company Size | 100 to 499 employees |
| Year Founded | 1981 |
| Website | http://www.gocorptech.com/ |
About Company
Corporate Technologies is a leading provider of managed IT solutions to businesses and institutions in Minnesota, North Dakota, Idaho, Southern California, Michigan and New Jersey. With a breadth of services, multiple locations, and over 230 employees strong, Corporate Technologies is able to support their customers on a national level. It offers a wide range of IT solutions, including managed IT services, staffing services, storage and virtualization solutions, VoIP and PBX telephone systems, computer networking solutions, repair and warranty services, and systems integration and consulting. Corporate Technologies’ Technology Advantage® program provides a niche service for small and medium size businesses requiring IT support and services. In addition, Corporate Technologies’ data center and online backup services bring highly secured managed services to our customers throughout the United States, providing business continuance for companies that require 24x7 uptime. Corporate Technologies has leveraged its 29 years of industry experience to gain many valuable certifications with leading manufacturers of technology hardware and software. For additional information on Corporate Technologies visit www.gocorptech.com or call 800-680-8415