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Remote Technical Production Support (SQL/AWS)

SGA Inc.

San Francisco, CA(remote)

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JOB DETAILS
SALARY
$75–$75 Per Hour
SKILLS
Amazon Web Services (AWS), Analysis Skills, Business Analysis, Business Processes, Business Solutions, Communication Skills, Cross-Functional, Customer Support/Service, Financial Services, Genetics, Help Desk, Identify Issues, Incident Management, Leadership, Microsoft SQL Server, On Call, Oracle Database, People Management, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Process Development, Production Support, SQL (Structured Query Language), Staff Development, Technical Support, Technical Writing, Testing, Time Management, Writing Skills
LOCATION
San Francisco, CA(remote)
POSTED
1 day ago
Software Guidance & Assistance, Inc., (SGA), is searching for a Remote Technical Production Support (SQL/AWS) for a contract assignment with one of our premier Financial Services clients in San Francisco, CA.

Responsibilities :
  • Employ your analytical skills and customer service abilities to troubleshoot application and infrastructure issues, devising solutions, and providing guidance to STAR's system-wide user base in a 24x7 help desk environment
  • Support and enhance day-to-day STAR operational services through:
    • Application of technical expertise in resolving reported incidents or issues
    • Analyzing complex business problems and performing related in-depth research
    • Working with cross-functional teams to address business or system issues
    • Using technical expertise to identify, evaluate, and develop processes, and procedures that enhance the team's ability to support the customers in a pro-active and efficient manner
    • Producing training and technical documentation for existing and enhanced STAR business processes and applications
  • Actively participate in testing activities of the STAR suite of applications, monitor systems and perform system health checks on as needed basis
  • Develop a good understanding of the STAR business and inter-dependent systems
Required Skills:
  • Incident management and problem resolution capabilities
  • Intermediate to expert level query writing experience (Oracle, SQL Server, Redshift)
  • Production Support (Level 1 and 2)
  • Experience with shift work (after-hours and weekends) and on-call rotations
  • Ability to work in a fast-paced environment with tight deadlines
  • Strong written and verbal communication skills and an ability to interact professionally and influence all levels of staff, leadership and a diverse group of customers
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy

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About the Company

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SGA Inc.

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