The Bad Debt Collector is responsible for taking inbound customer calls as well as making outbound calls and contacting consumers in order to negotiate pay arrangements on aged accounts while following Federal, State, company and client collection guidelines and laws.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Professionally persuade patients to pay on past due medical debts
Overcome stalls and objections and suggest money sources for debt payment
Leave messages with consumers informing them of contact points via a mandated script
Update the customer record with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system
Adhere to the production standards set for the department and client
Accuracy and confidentiality in handling medical records in compliance with HIPPA, Federal, State and Company requirements
Other duties as assigned by manager
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
EDUCATION AND EXPERIENCE:
A high school diploma or GED is required
1 year of relevant experience is preferred
Previous experience in medical collections is required
Previous experience working in a call center environment required
KNOWLEDGE, SKILLS AND ABILITIES:
Strong organization and communication skills
Ability to use professional language and grammar
Understanding and fully comply with all Federal and State regulations (including HIPAA and FDCPA) with regard to FDCPA, state and local laws, collection policies and procedures
Intermediate to advanced Microsoft skills in Word and Excel
Strong multi-tasking skills and the ability to handle a high call volume in a fast paced environment
Strong telephone communication and negotiation abilities
Must have the ability to simultaneously talk and type
Ability to compute math calculations using addition, subtraction, multiplication, division, and percentages
Ability to type minimum of 25 wpm
Benefits Offered:
Medical
Health Savings Account for High Deductible Medical plan
Dental
Vision
Life Insurance
Disability Insurance
Retirement with Company Matching
Paid Time Off & Holidays
Employee Assistance Program
Referral Program
Illinois, Maryland and New Jersey residents click below for compensation and benefits: