Please note: Completion of the Prevue Assessment at the end of this application is required to be considered for this position.

Training and Development Assistant – Remote

Position Summary

We are seeking a motivated and detail-oriented Training and Development Assistant to support employee performance and development across our organization. This remote position will focus on evaluating and certifying employees' phone skills across a variety of departments while supporting process improvement and reporting initiatives.

The ideal candidate is an excellent communicator with a strong customer service background, solid technology skills, and the ability to work effectively with teams across the organization.

Key Responsibilities

• Analyze and certify employees' phone skills across a variety of departments.

• Evaluate phone interactions based on established customer service and communication standards.

• Identify trends and opportunities for improvement.

• Support process improvement initiatives to enhance operational efficiency and effectiveness.

• Develop and maintain reports and dashboards to provide actionable insights to key stakeholders.

• Collaborate with cross-functional teams to ensure initiatives align with organizational goals.

• Support additional training and development projects as needed.

Qualifications

• High school diploma or equivalent required.

• Minimum of one year of customer service experience required.

• Experience working with phone scripts preferred.

• Proficiency with Microsoft Office Suite and general computer technology.

• Excellent verbal, written, and interpersonal communication skills.

• Strong organizational skills and attention to detail.

• Ability to work independently and collaborate effectively with others in a remote environment.

• Ability to manage responsibilities effectively in a fast-paced environment.

• Strong commitment to providing exceptional customer service and supporting employee development.

Position Details

• Full-Time

• Remote

• Monday–Friday

• $15–$17 per hour