Acute Care, Artificial Intelligence (AI), Background Investigation, Behavioral Health, Call Centers, Clinical Practices/Protocols, Communication Skills, Computer Systems, Documentation, Electronic Medical Records, Ethernet, HIPAA (Health Insurance Portability and Accountability Act), Health Education, Healthcare, Healthcare Quality, Leadership, Maintain Compliance, Medical Record System, Medical Tests, Metrics, Military, Nursing, Patient Assessment, Patient Care Authorizations, Pediatrics, People Management, Primary Care, Record Keeping, Registered Nurse (RN), Software Administration, Telehealth, Time Management, Triage Nursing, United States Citizen, Urgent Care, Wi-Fi, Work From Home
Apply
Description
HeiTech Services is seeking experienced Registered Nurses (RNs) interested in supporting an upcoming federal healthcare program providing 24/7 telehealth triage services for military members, veterans, and their families.
If you are an experienced Emergency Room (ER) or Medical-Surgical (Med-Surg) nurse looking for a meaningful, mission-driven opportunity that allows you to apply your clinical expertise while working remotely, we encourage you to apply.
This is a fully remote, 90-day contract assignment with the potential for extension based on business needs. The anticipated start date is July 27, and we are hiring on an expedited timeline to meet an upcoming client deadline.
As a Remote Triage Call Center Registered Nurse (RN), you will assess patient symptoms over the phone, provide clinical guidance, and determine the appropriate level of care using established evidence-based triage protocols. This opportunity allows you to make a meaningful impact from the comfort of your home while supporting military-connected communities in accessing timely, high-quality healthcare.
Rate & Schedule
- $35/hour pay rate
- Evening, night, and weekend differentials may apply
- 100% Remote - Work from Home
- Various shift options may be available (day, evening, or night)
- Schedules may include weekend coverage and do not rotate
Training
- Approximately 3-6 weeks of paid training
- Training Schedule: Monday - Friday | 8:00 AM - 4:30 PM CST
Key Duties
- Triage Symptoms - Assess patient concerns using evidence-based clinical protocols
- Provide Care Guidance - Recommend appropriate next steps such as self-care, primary care follow-up, or urgent care
- Health Education - Provide guidance on medications, test results, and chronic condition management
- Crisis Triage - Support callers experiencing urgent medical or behavioral health concerns
- Document Interactions - Accurately record patient interactions in electronic health record systems
- Collaborate with Care Teams - Work closely with clinical leadership and fellow remote RNs
Requirements
What You Need
- 5+ years of recent hands-on acute care RN experience
(ER or Medical-Surgical strongly preferred)
- Active Compact RN License in good standing from the state where you reside
- Bachelor of Science in Nursing (BSN) from an accredited U.S. university
- Comfort working in phone-based clinical environments
- Ability to navigate multiple computer systems simultaneously
- Strong documentation, communication, and critical thinking skills
- A passion for supporting military and federal healthcare programs
Nice to Have
- Telehealth or nurse triage services
- Behavioral health, pediatrics, or maternal health
- Call center nursing environments
- Military healthcare systems or veteran patient populations
Remote Work Demands
- Hard-wired Ethernet internet connection (Wi-Fi only is not acceptable)
- A quiet home office with a door to maintain HIPAA compliance
- Ability to work in a metrics-driven environment
Federal Eligibility
- U.S. Citizenship required
- Ability to pass a Public Trust background investigation
- Ability to pass federal drug screening
- Willingness to obtain RN licensure in multiple states if required by the program
HeiTech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, or any other protected status under applicable law.
If you require a reasonable accommodation during the application process, please contact us at HR@HeiTechServices.com.
HeiTech Services may utilize technology-assisted tools, including artificial intelligence, to support the review of application materials. These tools are used to enhance efficiency; however, all hiring decisions are made by human reviewers in accordance with federal hiring guidelines.