Entering customer and account data from source documents within time limits
Compiling, verifying accuracy and sorting information to prepare
source data for computer entry
Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Review data for deficiencies or errors, correct any incompatibilities if possible and check output
Research and obtain further information for incomplete documents
Apply data program techniques and procedures
Insert customer and account data by inputting text based and numerical information from source documents within time limits
Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry
Review data for deficiencies or errors, correct any incompatibilities if possible and check output
Research and obtain further information for incomplete documents
Apply data program techniques and procedures
Generate reports, store completed work in designated locations and perform backup operations
Scan documents and print files, when needed
Keep information confidential
Respond to queries for information and access relevant files
Comply with data integrity and security policiesEnsure proper use of office equipment and address any malfunctions
| Location | Baltimore, Maryland (Remote) |