Primary Skills: Sales Support (Expert), Renewals (Advanced), Microsoft Office (Intermediate), Negotiation (Advanced), Customer Retention (Advanced)
Contract Type: W2
Duration: 12 Months
Location: Rosemont, IL (Remote)
Pay Range: $25 - $30 per hour
Job Summary: The Renewal Specialist is tasked with driving profitable renewal business by leveraging prescriptive selling techniques, focusing on customer retention and expansion through renewals and unattached business opportunities. This role requires building strong relationships, educating the sales team on available programs, resources, and strategies, and ensuring on-time renewals. The specialist will also offer post-sales support, including data maintenance and administrative assistance.
Key Responsibilities:
- Support sales pursuit by quoting renewals, processing credit requests, and handling sales and maintenance queries.
- Attend training sessions and contribute to the team's knowledge base by sharing insights and best practices.
- Manage renewal opportunities from lead to closure, ensuring accurate sales forecasting.
- Negotiate with partners for optimal pricing and coordinate with sales teams to exceed sales goals.
- Respond efficiently to customer and Account Manager inquiries, emphasizing the value of partner solutions and client's value proposition.
Must-Have Skills:
- Proficient in Microsoft Office and basic computer operations.
- Strong interpersonal, presentation, and written communication skills.
- Demonstrated ability to work independently, adapt to changing business needs, and a strong passion for continuous learning.
Industry Experience Required:
- Previous experience in sales, specifically focusing on renewals and customer retention within the technology or related industry is preferred.
ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)!
Industry Leaders in Tech Staffing
As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!
Join Akraya Today!
Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!