Renewal Specialist

Who We Are Looking ForAs a Renewal Specialist you will provide support to our Account Management Team by managing the contract renewal process for select accounts, digitally managing agreements, and assisting external clients with account questions, additions, or deletions, etc.What You Will Work On

Communicate & collaborate as needed with Account Manager's to successfully complete renewal opportunities and offer the client seamless experienceFacilitate the renewal of client opportunities at least 45 days in advance of their contract expiration date internally and externallyUpdate client information within Salesforce, and within client agreements in the Contract Management application and or SharePoint in a timely manner, as neededProactively anticipate client needs and effectively communicate ways to support them including outreach to Crisis24 subject matter expertsNegotiate any new terms that may arise such as upselling, downgrades, using defined parameters agreed by the business to ensure the clients continued patronage and minimizing any potential revenue lossBuild relationships with clients to develop, retain and secure future businessDocument all client and sales activities in Salesforce and associated outcomes to track success from initiation to completion.Effectively utilize all internal and technological resources for intentional client outreachCollaborate with the Contracts Team and Operations Team to make any necessary changes or updates to client agreements/subscriptions/programs.Provide support to Accounts Receivable (A/R) to achieve on-time payment of all Client invoices based on contractual payment terms.

What You Will Bring

2-4 years' experience sales, sales support or customer service preferredExcellent active listening, communication, organization, and follow through skillsProven time management with ability to manage multiple projects and prioritizing competing tasksAbility to understand clients' business and fit with Crisis24 Integrated Risk Management products and servicesStrong interpersonal skills including oral and written communicationsExperience with CRM software (e.g. Salesforce), MS Office, MS Teams, SharePoint and Help Desk Support SoftwareBachelor's degree required or relevant proven experience