Renewal Specialist

Does the idea of delivering exceptional client service and building lasting relationships motivate you? We're seeking a Customer Success Renewal Specialist to join our growing team!

Lightspeed Systems has developed solutions that help K-12 IT departments keep technology safe, secure, and easy to manage. As our Renewal Specialist, you will manage ongoing customer relationships with a focus on renewals, account updates, and licensing changes. Your work will directly support our annual retention goals while ensuring schools receive consistent, high-quality service.

ABOUT THE ROLE

The following are the essential functions of the position. This list is not exhaustive and may be supplemented as necessary.

• Manage resellers and clients within an assigned account
• Manage the renewal lifecycle, from quoting, internal approvals, through to ensuring the order is processed correctly
• Assist with opportunity management and opportunity corrections
• Proactively reach out to customers a minimum of 90 days prior to renewal date
• Resolve issues related to order processing, and license expirations.
• Maintain accurate and up-to-date data in CRM such as customer licensing, contact details, forecasting, correct pricing, and special agreements.
• Assist clients with requests related to licensing, renewal maintenance, and invoicing.
• Follow defined mitigation processes working collaboratively across the organization to retain business
• Foster relationships with your client base
• Perform additional duties and projects as assigned

ABOUT YOU

The following knowledge, experience, skills, abilities, and key behaviors are preferred or required to perform this job.

• 1-2 years client service experience; Four-year degree and account management experience preferred
• Pleasant disposition with a client service focus
• Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment
• Excellent organizational and problem-solving skills, detail-oriented, self-motivated, resourceful, and reliable
• Ability to quickly establish rapport and build relationships
• Exceptionally strong communication skills. You must possess the ability to communicate well both internally and externally
• Ability to read situations and people and react accordingly
• Proven ability to meet deadlines and deliver results in a timely manner
• Proficient in Microsoft Office Suite
• Experience with Salesforce preferred
• Experience in SaaS industry preferred
• Expected comp for this position is 60-65k.