Theobald Software is a growing technology company specializing in enterprise-grade SAP integration solutions. Our solutions help large organizations unlock more value from their SAP investments by seamlessly connecting data across SAP and non-SAP systems.
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For our continued growth in the Americas region, we are looking for a Renewals Account Manager to drive customer satisfaction, retention, and growth across our line of products.
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For the right candidate, this is a career-defining opportunity to work with large enterprise customers and helping them realize the value from our SAP integration products.
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Key responsibilities include:
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Collaborate within a cross-functional, international team to manage and continuously strengthen customer relationships
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Proactively analyze customer needs and design, implement, and scale effective customer success processes
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Segment the customer base and develop targeted strategies for regular, value-driven outreach
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Drive customer retention initiatives to reduce churn and identify upsell and cross-sell opportunities
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Own the post-sales customer lifecycle, ensuring long-term satisfaction and success
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Prepare quotes, manage renewals and upsell opportunities and successfully close them
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Maintain accurate CRM records (Dynamics 365) and manage the quote-to-invoice process
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Serve as the primary point of contact for customer inquiries outside of technical support
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Act as an escalation point to resolve customer issues and coordinate internally
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Plan and execute sales, adoption, and reactivation campaigns for existing customers
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Who you are:
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2+ years of experience in Customer Success, Account Management, or a similar customer-facing role, ideally within an enterprise software or SaaS environment
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Excellent communication skills with a strong customer-centric and consultative approach
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Ability to manage commercial conversations confidently and close deals
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Strong analytical and problem-solving abilities with a structured, solution-oriented mindset
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Comfortable managing multiple priorities in a fast-paced, dynamic environment
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Experience working with CRM systems; familiarity with Dynamics 365 is a plus
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Collaborative team player who thrives in an international, cross-functional environment
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Willingness to travel occasionally (approx. 10%)
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What we offer:
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Competitive base salary and performance-based compensation
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Opportunity to work with enterprise clients and cutting-edge SAP technologies
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Collaborative, dynamic team culture with growth opportunities
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Flexible work options
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Learning and development support
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Competitive benefits including medical/dental coverage, 401K, commuter reimbursement