Rental Fleet Associate
Who We Are
For more than 50 years, Glendale Chrysler Jeep Dodge Ram has proudly served the St. Louis community as one of Missouri’s top-performing automotive dealerships. We take pride in our reputation for exceptional customer service, long-standing community involvement, and a commitment to excellence in everything we do.
We are seeking a motivated and dependable individual to help manage and maintain our growing rental vehicle fleet. This role plays a key part in ensuring our customers receive a seamless rental experience from start to finish.
Responsibilities
- Greet and assist customers in person and over the phone regarding rental pricing, vehicle availability, and policies
- Respond to customer inquiries promptly, ensuring all calls are returned within one hour
- Complete rental agreements accurately for each vehicle rented
- Verify proof of insurance, driver’s license, and secure all required signatures
- Inspect returned vehicles for mileage, fuel level, and potential damage; complete a check-in form for every return
- Close rental agreements immediately upon vehicle return
- Clearly explain all rental policies, including:
- No smoking or pets allowed
- Responsibility for damages and violations
- Full fuel tank required upon return
- Coordinate with insurance companies to verify coverage, confirm payment terms, and follow up on claim payments
- Ensure timely payment for all rental types: warranty, customer pay, internal, and insurance claims
- Wash, vacuum, and detail rental vehicles to ensure they are clean and ready for the next customer
- Track daily rental revenue and utilization using Excel
- Scan rental agreements and maintain organized digital records
- Communicate daily with Service Advisors and Management about customers currently in rental vehicles
- Maintain an organized, professional workspace and protect all customer information
Qualifications
- Minimum 1 year of customer service experience preferred
- Strong attention to detail and organizational skills
- Professional, friendly, and customer-focused demeanor
- Availability of working Saturdays
- Valid driver’s license required
- Ability to drive manual transmission
- Must be willing to complete a pre-employment background check and drug screening
What We Offer
- Medical and dental insurance
- Paid training and development opportunities
- Growth and advancement potential within the dealership
- Family-owned and operated environment
- Long-term job stability
- Paid holidays, vacation, personal, and sick days
- Employee vehicle purchase programs
- Accurate electronic timekeeping and payroll