As the Rental Coordinator for Global Machinery, based out of our Denver location, you will play a critical role in supporting customers, coordinating rental operations, and ensuring a seamless experience from initial inquiry through equipment return.
This position will work closely with customers, sales representatives, service teams, and internal departments to manage rental transactions, schedule equipment, maintain accurate records, and provide exceptional customer service. The ideal candidate is organized, detail-oriented, solutions-focused, and enjoys working in a fast-paced equipment environment.
Responsibilities and Duties
As a Rental Coordinator for Global Machinery, you will be expected to:
- Always represent the company in a professional manner.
- Serve as the primary point of contact for rental customers and inquiries.
- Execute rental transactions from start to finish, including quotes, contracts, scheduling, and returns.
- Coordinate equipment availability, delivery, pickup, and logistics.
- Maintain accurate rental records, customer information, and equipment documentation.
- Work closely with sales, service, and operations teams to support customer needs.
- Assist customers with equipment selection and basic application recommendations.
- Coordinate equipment demonstrations, inspections, and customer handoffs.
- Communicate rental terms, policies, and procedures clearly.
- Monitor rental fleet utilization and communicate equipment needs or availability concerns.
- Support branch operations, including administrative tasks and customer service activities.
- Help build the Global Machinery brand through exceptional customer experiences.
- Work as a team player in all areas related to the business.
Qualifications
A minimum of 2 years of relevant work experience is preferred.
Additional qualifications include:
- Experience in equipment rental, construction, automotive, logistics, or a related industry is a plus.
- Strong customer service and communication skills.
- Excellent organizational skills with the ability to manage multiple priorities.
- Proficiency with computers and experience using business software systems.
- Ability to work independently while contributing to a team environment.
- Must be self-motivated, organized, and responsive.
- Must have a clean driving record.
- CDL license and/or experience operating construction equipment is preferred.
- Ability to physically assist with equipment inspections, loading/unloading, and customer demonstrations as needed.