A Rental Coordinator is the first contact with call-ins. The Rental Coordinator shall quote the customer, schedule the job, and forward the information onto a salesman for a site visit. The Rental Coordinator usually works under limited supervision and expected to work as long as necessary to perform his/her job responsibilities.
Responsibilities:
Assists the salesman with quotes.
Assists the salesman with job scheduling.
Creates lift plans.
Assists dispatcher in coordinating jobs.
Maintains crane and operator certifications.
Works with yard supervisor to maintain customer product inventory.
Assist salesman with collection calls and delinquency notices.
Assist office personnel with IT related issues.
Fleet Cost and Care (FC&C) Responsibilities:
Quoting customer on call in jobs on FC&C.
Entering customer call in jobs into FC&C.
Entering quotes in FC&C for salesperson if called in from job.
Entering jobs in FC&C for salesperson if called in from job.
Sending credentials to salesperson, customer, or rental coordinator when needed that are in the FC&C system.
Backing up dispatcher if he/she needs help with entering jobs in FC&C.
Composing Lift Plans on 3-D Lift Plan and saving to FC&C to actual job.
Change unit status on FC&C if unit is changing from day trade to bare rental.
Making sure addresses are entered correct on jobs for tax purposes.
Ensure information on the job tickets is accurate.
Help answer office phones.
Create dual lift paperwork and obtain approval.
Request purchase orders for internal processes like street closures, third party inspections, etc.
Maintain crane, spreader bar, and man basket certifications.
Maintain alarm codes for the building employees.
Knowledge, Skills, and Experience
Essential:
Must be proficient with basic computer skills.
Must be proficient with Microsoft Word and Excel.
Must be proficient in 3-D Lift Plan.
Must have proficient oral and written communication skills.
Possess a minimum of a high school diploma or equivalent.
Must be able to pass a drug test, background check, and fit for duty test.
Desired:
Prefer candidates with at least an associate's degree and 2 years of experience working in an office environment.
Work Environment:
Majority of time spent in an office environment.
The employee may be required to wear appropriate PPE equipment when exposed to external environment.
The employee could occasionally be exposed to extreme temperatures or other inclement weather.
W.O. Grubb Crane Rental is proud to be an Equal Opportunity Employer