YQC Properties, a leading property management firm, is dedicated to delivering exceptional and comprehensive property management services. With a commitment to excellence, we specialize in the management of multifamily, single-family, and commercial properties. Our team of seasoned professionals is driven by a passion for real estate and a relentless pursuit of client satisfaction. We are seeking a full-time Portfolio Manager to join our growing portfolio!
DUTIES INCLUDE:· Directly manage and supervise assistant property manager, leasing agent, and multifamily onsite property managers for assigned portfolio.· Provide leadership, guidance, and support to portfolio team in the execution of daily tasks and responsibilities.· Analyze market trends and competitor strategies to identify opportunities for improvement.· Conduct regular check-ins, performance evaluations, and training sessions for team members.· Collaborate with assistant portfolio and onsite managers to address tenant concerns, maintenance issues, and lease management effectively.· Oversee the implementation of company strategies and initiatives at the property level.· Analyze key performance indicators (KPIs) for each property and develop action plans for improvement.· Align marketing and leasing strategies with overall property goals ensuring efficiency, accuracy, and compliance.· Oversee the leasing process from inquiry to lease signing.· Train and guide leasing agents on effective leasing techniques and customer service.· Collaborate with onsite teams to optimize property showings and tours.· Foster positive relationships with current and prospective tenants.· Address tenant inquiries, concerns, and feedback related to marketing and leasing activities.· Conduct site visits to ensure that company standards are being maintained and to address any emerging issues promptly.· Oversee move-in and move-out processes, following up with previous tenants for final disposition to include bad debt collection.· Oversee assistant portfolio managers with monthly collection of rent, non-compliance issues, serving of legal notices, renewal process, and notices to vacate.· Troubleshoot operational challenges and provide innovative solutions to improve property management efficiency.· Work closely with the HR department to handle staffing matters, including recruitment, onboarding, and disciplinary actions.· Foster a positive and collaborative working environment among all team members to enhance overall team performance.· Manage all property operations incompliance with all local, state, and federal laws (Fair Housing, Landlord Tenant Laws, OSHA, etc).· Ensure compliance with company policies, procedures, and standards across all managed properties.
QUALIFICATIONS, KNOWLEDGE, SKILLS & ABILITIES REQUIRED· High school diploma or equivalent.· Proven performance for 5 years minimum in property management in single family, multifamily, and commercial properties a must.· Ability to work in a fast-paced environment.· Ability to resolve conflicts and facilitate collaboration.· Ability to multi-task and differentiate competing priorities to optimize efficiency.· Approximately 80% in the office environment using computer and phone.· Approximately 20% outside of office to include: inspect property grounds, including apartments, building structure, landscaping, and signage which may require the ability to climb stairs, ladders, and maneuver walkways.· Consistently demonstrate excellent customer service skills and professional development
· Knowledge of preventive maintenance preferred.
· Working knowledge of leasing practices
· Excellent verbal and written communication skills, marketing and negotiation skills
· Comply with all Fair Housing & Equal Housing Opportunity requirements.
· Comply with appropriate state landlord/tenant statutes.
· Must own a dependable vehicle and have a valid driver’s license. Will be required to drive in Washington and/or Oregon.