Rental Operations Manager

We Put the World on Vacation

The Rental Operations Manager functions as an operational leader overseeing a multi-layered leadership structure (Supervisors and Team Leads) to drive performance across diverse business channels, including rental operations, group services, and premium client support. Beyond daily service delivery, the position holds strategic accountability for financial results, overseeing revenue integrity, budget forecasting, and risk mitigation for high-value revenue streams. Acting as a cross-functional bridge between Operations, Revenue Management, and Technology, the incumbent drives system integration and process scalability to ensure long-term organizational alignment and profitability
 

How You'll Shine:

Strategic Multi-Unit Leadership

• Provide strategic direction and oversight to a multi-layered leadership team (Supervisors and Team Leads), ensuring alignment across rental operations, group services, relocation support, and premium service functions.
• Drive operational consistency and scalability by mentoring leadership staff, defining performance KPIs, and fostering a culture of accountability and high performance.

Financial Stewardship & Revenue Optimization

• Support the financial lifecycle for all booking channels, including budget forecasting, margin control, and revenue recognition.
• Mitigate financial risk by overseeing billing integrity, bad debt reduction, and compliance controls, acting as the primary operational partner to Accounting and Revenue Management.

High-Value Client Retention & Service Excellence

• Manage operational risk associated with high-value contracts and VIP clientele, ensuring rigorous service standards to protect brand reputation and revenue retention.
• Serve as the final point of escalation for complex, high-impact service issues, delivering resolution strategies that balance customer satisfaction with financial prudence.

Systems Infrastructure & Data Governance

• Direct the strategic integration and optimization of booking, payment, and inventory systems to support business scalability and automated workflows.
• Enforce data integrity standards across platforms to ensure accurate financial reporting and reliable business intelligence for decision-making.

Cross-Functional Strategy & Alignment

• Partner with Sales, Revenue Management, and Technology leadership to execute revenue generation strategies, ensuring operational readiness for new business initiatives and channel expansions.
• Translate high-level corporate objectives into actionable operational plans, ensuring cross-departmental alignment on pricing, availability, and inventory management.

Continuous Improvement & Operational Sustainability

• Lead enterprise-level process improvement initiatives to reduce cost, eliminate waste, and enhance long-term operational sustainability.
• Proactively identify and neutralize operational risks through the implementation of robust internal controls and standardized procedures.
   

Travel Requirements:

• Travel may range from 0–10% depending on project and business needs.
   

What You'll Bring:

• Bachelor’s Degree in Hospitality or related field preferred
• Demonstrated ability to lead and manage multiple teams across different functional areas
• Ability to work effectively under pressure in a fast-paced, multi-channel environment
• Strong written and verbal communication skills
• Excellent interpersonal, coaching, and conflict-resolution abilities
• Strong organizational, time management, and prioritization skills
• Ability to analyze operational and financial data to drive business decisions
• Proven ability to manage high-value customers and complex service situations
• Strong problem-solving and continuous improvement mindset
• Proficiency in Microsoft 365 Suite
• Experience using reservation, inventory and revenue management systems
• Experience with payment processions and financial tracking platforms
• Proficiency in internal systems such as RCC, iHotelier, Opera, FOCUS or similar CRS, PMS or Inventory management platforms
• Minimum of 5–7 years of progressive experience in vacation ownership, hospitality, rental operations, or related service industries with a Bachelor’s Degree; OR
• Minimum of 7–9 years of applicable operational leadership experience in lieu of a degree.
• Minimum of 1-3 years of leadership experience managing multi-layered teams (e.g., overseeing supervisors/leads) in a customer-facing or revenue-generating environment.
• Minimum of 1 year in call center customer service operations
• Demonstrated experience with financial accountability, including budgeting, P&L oversight, revenue management, or billing compliance.
• Proven track record of leading cross-functional projects, system integrations, or process improvement initiatives that drive organizational scalability.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to

MyCareer@travelandleisure.com