RENTAL SERVICE SUPERVISOR

Carter Machinery Company, Inc

Fredericksburg, VA

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JOB DETAILS

SALARY

$79,000–$101,000 Per Year

SKILLS

Accounting Close, Cellular Telephone, Communication Skills, Computer Maintenance, Construction, Construction Equipment, Continuous Improvement, Crane, Customer Experience, Customer Relations, Customer Service Evaluation, Customer Support/Service, Dental Insurance, Depth Perception, Detail Oriented, Develop and Maintain Customers, Disability Insurance, Equipment Maintenance/Repair, Establish Priorities, Heavy Equipment/Vehicles, High School Diploma, Life Insurance, Lift/Move 70 Pounds, Loans, Logistics Management, Machine Tool, Maintenance Services, Multitasking, Operations Management, Organizational Skills, People Management, Performance Reviews, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Project Tracking, Quality Control, Rentals, Safety/Work Safety, Schedule Development, Team Player, Time Management, Tuition Reimbursement, Vision Plan, Writing Skills

LOCATION

Fredericksburg, VA

POSTED

1 day ago

Join a Company That's Built to Elevate You.

At Carter Machinery, we don't just offer jobs - we offer long-term careers defined by purpose, innovation, and impact. We've built an award-winning workplace where high achievers thrive, careers grow, and your work truly matters.

Our legacy is strong, our vision is bold, and our future is built on investing in the growth and well-being of our people. Whether you're turning a wrench, managing operations, or supporting customers, you play a vital role in powering industries that moves the world forward.

Job Title: Service Supervisor - Rental

Location: Fredericksburg, Virginia

Starting Compensation Range: $79,000 - $101,000 per year

What You Will Do:

Oversee work order closing process; Open and review work orders for accuracy and completeness, and the appropriateness of parts and labor, and close work orders to invoice, as needed
Maintain good customer relations through communication and continual contact; Address customer concerns and disputes and resolve in timely manner
Oversee the daily workflow of the service department
Ensure all technicians follow safe work practices without exception; Conduct monthly safety meetings; Ensure all technicians receive adequate training and instruction prior to operating any piece of equipment
Develop quality control procedures and repair processes to ensure the highest quality of customer service is provided
Manage service logistics, including use of materials, equipment, and employees; Ensure needed equipment and tooling is available to Technicians; Order parts as needed for jobs
Coordinate and develop technician work schedules; Communicate repair plans to technicians to align with customer quotes
Conduct constructive and timely performance reviews for service technicians; Wages are to be discussed at least once annually with each employee
Monitor productivity and repair quality
Address issues impacting completion of repair plan in time quoted to customers
Establish and implement maintenance schedules for all service vehicles and equipment Conduct inspections of trucks, cranes, compressors, and truck beds, as required
Work in coordination with team to achieve Continuous Improvement goals and objectives
Perform other related duties as assigned

What We're Looking For:

Minimum five years' service-related experience in heavy construction equipment industry
Previous supervisory experience a plus
High School diploma or equivalent
Thorough knowledge of the function and repair of heavy construction equipment
Strong mechanical knowledge
Excellent customer service skills
Strong communication with excellent oral and written communication skills

What Success Looks Like In This Role:

Effectively managing and delegating work
Speaking effectively before groups of customers or employees of organization
Proficiency in use of a computer; able to adapt to changing technology
Organization and ability to prioritize and multi-task
Attention to detail
Promotion of a positive customer experience
Upholding the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way

Physical Requirements:

Required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear
Frequently required to sit
Regularly lift and/or more up to 70 pounds
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus

Competitive Compensation and Benefits:

Health, dental and vision insurance
Paid time off
401(k), $0.75 to $1.25 match up to 6%
Life and disability insurance
In-house training instructors/programs
Tuition reimbursement
Employee referral bonus program
Tool allowances and tool loans
Discounts on cellular phone service, computers, and vehicles
Opportunities for overtime
Shift differential (if applicable)

You'll gain access to real learning, real advancement, and a real future in a company that's reshaping what it means to lead in our industry. If you're looking for purpose, possibilities, and a team that wins together - you belong at Carter Machinery.

Come build what matters and build your future with us.

Actual base pay may vary based on experience, skills, qualifications, education, geographic location, and other relevant business considerations. In addition to base pay, the compensation package may include participation in performance-based incentive programs (e.g., discretionary or non-discretionary plans), as well as overtime eligibility depending on the role.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals - including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law - are encouraged to apply.

Carter Machinery is a drug-free workplace.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

About the Company

Carter Machinery Company, Inc

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