RESIDENT SERVICES COORDINATOR (Full-Time / Non Exempt)Organization: Inquilinos Boricuas en Acción, Inc.Location: Boston, MAFLSA Classification: Non - ExemptSupervisor: Resident Services Program DirectorORGANIZATION DESCRIPTION: Established in 1968, IBA - Inquilinos Boricuas en Acción is a dynamic community development corporation in Boston's South End. IBA's mission is to empower and engage individuals and families to improve their lives through high-quality affordable housing, education, and arts programs.This position is for you if you:Want to be part of a mission-driven organization serving the evolving needs of Boston's Puerto Rican and Latino-identified community.Are comfortable in a dynamic , fast-paced environment.Are service oriented, willing to go the extra mile.Enjoy working with youth, elderly and families.Can prioritize competing interests, juggle multiple priorities and meet deadlines.Are a collaborative team member and an effective Communicator.Enjoy coordinating events.ESSENTIAL FUNCTIONS AND RESPONSIBILITIESRentals and OperationsManages rental space operations and administrative systems, including record keeping and compliance with financial, legal, safety, and licensing requirements.Is "on call" for event staff troubleshooting or delegation as needed. Oversees calendars and rentals for all rental spaces.Supervises and coordinates events to ensure excellent customer service.In collaboration with the Chief Operating Officer, identifies, trains, and supervises event managers and staff on amenities, rental packages, policies, and procedures.Handles rental logistics including but not limited to: client intake, contracts, deposits, invoicing, licensing, staffing, event setup etc.Monitors daily space performance. Analyzes operations for efficiency, suggests and implements cost control strategies approved by senior management.In collaboration with the Chief Operating Officer, keeps track of annual budget, monthly liquor and rental revenue goals, inventory counts, and supply orders.Collaborates with Chief Operating Officer and Senior Management to meet rental and sales goals. Develops strategies to maximize space usage without compromising in house programming.Researches and cultivates new rental clients.Maintains strong relationships with prospective, current, and past renters.Space Management & ProgrammingWorks with Chief Operating Officer to align artistic offerings with organizational mission and values.Manages and assists with logistics, permits, licensing, etc. for special events (e.g., Festival Betances). Works during weekend, evening, and outside of business hours for rental space management. Marketing & OutreachIncreases audience engagement, including Villa Victoria residents.Ensures marketing and communication deadlines are met.Assists in developing promotional materials.Creates Rental Space event calendar to be posted on main website.Develops target lists for event and promotion companies.Maintains partnerships with local colleges, organizations, and artists to support high quality arts programming.Builds and maintains relationships with city agencies (Office of Consumer Affairs, Liquor Licensing Board, Boston Police etc.)Data & ReportingMaintains monthly and annual data on clients and events.Supports team in data collection and reporting.Community & RepresentationRepresents the organization at meetings; participate in major community events (Three Kings Day, Festival Betances, etc.).Performs additional duties as assigned.GENERAL COMPETENCIES AND QUALIFICATION REQUIREMENTSBachelor's Degree in Business Administration, or related field preferred. A minimum of five years of proven successful experience in: staff management, fundraising, budget development/financial management, planning, managing and implementing art programs activities.Successful track record of cultivating and coordinating customers, donors and volunteers.Outstanding Customer Services Oriented.Excellent verbal and written communications skills.Bilingual, Spanish-English, preferred.Strong administrative, organizational skills and attentive to details.Ability to manage multiple tasks accurately and within deadlines.Ability to work autonomously and in a team setting.Experience with program evaluation, data collection and analysis.High degree of computer literacy with excellent knowledge of word processing, spreadsheet and data base software application required.Good moral character, mature judgment and a strong sense of responsibility and dedication.Highly positive and enthusiastic style; capable of motivating others.Outstanding project management skills, with the ability to drive complex, multi-faceted projects forward to deliver results on time; advanced problem-solving and decision-making skills and the ability to multi-task and handle a high pressure environment with timeline pressures.Experience working in an urban community with diverse population.Able to work flexible schedule.COMPENSATION AND BENEFITSIBA is proud to offer very competitive $40 an hour, commensurate with experience, and a robust benefit plan that includes an 80/20 premium cost share for comprehensive health, dental and vision insurance; a generous HRA provided by the company ($10,000 or $20,000 based on single and family coverage) and other built in supports that significantly reduces or eliminates out of pocket medical expenses. We offer a 403b plan with annual employer contribution, and generous paid time off and free parking (limited availability).Work Culture:IBA is located in Boston's historic South End in the multiculturally rich community of Villa Victoria. We value teamwork and collaboration, believe in developing leaders and foster a culture of excellence. Our commitment to inclusion, equity, empowerment and community building is inherent in IBA's mission, imbedded in our values and demonstrated in the ways we work together to achieve mission impact and outcome goal.To apply please submit a resume and cover letter to: ibaboston.isolvedhire.comAs an EOE/AA employer, IBA will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identification, veteran, or disability status.