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Rental Supervisor at Washington Sailing Marina

Guest Services

Alexandria, Virginia

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JOB DETAILS
SKILLS
Computer Skills, Contract Approval, Cook Dishes, Copying Machines, Customer Support/Service, Document Scanners, English Language, Event Management, Fax Machines, Finance, Food Production, Government, Healthcare, High School Diploma, Hospitality and Tourism, Housekeeping/Cleaning, Lift/Move 25 Pounds, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multitasking, Office Equipment, Operations Management, Order Supplies, Peoplesoft, Performance Analysis, Presentation/Verbal Skills, Problem Solving Skills, Pumps, Quality Control, Quality Metrics, Recreation, Rentals, Resolve Customer Issues, Restaurant, Retail, Revenue/Sales Reporting, Safety/Work Safety, Sanitation, Schedule Development, Speech Recognition, Staff Training, Team Lead/Manager, Team Player
LOCATION
Alexandria, Virginia
POSTED
4 days ago
Compensation Amount:
21.00 USD Hourly

Job Summary:
The Marina Supervisor assists the General Manager and Assistant Manager in all aspects of unit operations and floor management, including equipment and property to facilitate the fulfillment of financial goals and company initiatives. In addition, the Marina Supervisor assists in cultivating a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level.

The Rental Supervisor will be in charge of the non-motorized paddle rental dock and the sailing rentals at the marina. Prior experience with these types of boats and sailing programs is preferred. This will be a full-time, seasonal position with the main hours between May and September.

Job Description:

ESSENTIAL FUNCTIONS
  • Ensure complete guest satisfaction at all times. Handle guests' complaints and solve them according to customer service standards.
  • Monitor and supervise maintenance of dock and grounds areas to ensure quality standards.
  • Assist in recruiting, supervising, scheduling, disciplining, reviewing, and directing the unit's staff at the direction of the General Manager. Train hourly staff for peak performance and monitor staff's development.
  • Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit's equipment, food production and handling, cooking, housekeeping, sanitation, dress, cash control, and employee hygiene. Notify General Manager of all unusual events, circumstances, or other safety or quality control issues.
  • Perform opening and closing procedures as directed. Perform end of day closeout to include cash accountability, sales reports, and PeopleSoft entries. Conduct and submit bi-weekly payroll.
  • Order, receive, price, and stock inventory. Conduct and submit end of month inventories, extension, and summaries. Order and stock office supplies.
  • Control and administer bike and boat rentals. Fill out slip renewal contracts and sailing class registrations. Assist with contract mailings.
  • Maintain awareness of safety issues, and report them immediately to your manager.
SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
  • High School Diploma or GED.
  • Boating or related marina experience.
  • Computer proficiency with the ability to utilize MS Word, Excel, and Outlook.
  • Demonstrated talent for interacting with a wide variety of people.
  • Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
  • Strong customer service abilities; actively looks for ways to assist customers and coworkers.
PHYSICAL AND MENTAL REQUIREMENTS
  • Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
  • Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
  • Ability to stand for the entire work day and to climb steps regularly.
  • Working in wet and slippery conditions. Frequently working in an outdoor, hot, and damp environment.
  • Frequently immerses hands in water.
  • Reading and writing work-related documents in English.
  • Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
  • Constantly communicates and receives verbal communication with other employees in fast-paced environment.
  • Physical presence at the job site is essential to perform job duties.
EQUIPMENT USED
  • Typical office equipment (computers, phone system, fax, copiers, scanners, among others).
  • All dock equipment and materials (gas pump, boats, ropes, anchors, among others).


Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity emp

About the Company

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Guest Services

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