Sugar Bowl Resort is seeking an energetic, guest-focused Rentals Lead to help lead the daily operations of our rental shop. In this role, you'll work closely with our Rental Shop Supervisor to keep the shop running smoothly, deliver top-notch service, and make sure every guest hits the mountain with the right gear and a great first impression of Sugar Bowl.
Why Sugar Bowl?
Sugar Bowl Resort has been proudly independent for over 80 years and is one of the oldest ski resorts in California. Situated atop beautiful Donner Summit, Sugar Bowl has a storied past with ties to Austrian ski culture, Hollywood and Walt Disney. This special community helped bring skiing to "sunny California" since December 1939. Since then, it continues to attract adventurous winter sports enthusiasts alike.
Who You Are:
- You've got at least one season of rental shop experience under your belt
- Tech-savvy and comfortable working with RTP POS and Tech modules
- Highly organized and know how to keep a busy shop running like clockwork
- Communicate clearly and confidently with guests and teammates alike
- You have a sharp eye for detail - nothing gets past you
- A natural people-person who genuinely enjoys helping others
What You'll do:
- Ring up rentals and process transactions accurately and efficiently
- Complete all rental forms with accuracy and attention to detail
- Help guests find their perfect fit with properly fitted boots
- Fine-tune skis and snowboards for each guest so they're ready for a great day on the mountain
- Keep equipment moving throughout the resort with daily transport
- Welcome guests back at the end of the day and help with equipment returns
- Keep the rental shop clean, organized, and looking its best, with everything in its place
- Assist in maintaining rental shop operations, cleanliness, and equipment readiness
- Lend a hand with crowd flow during our busiest moments
- Share your Sugar Bowl knowledge and answer guest questions with a smile
- Pitch in with snow removal before, during, and after storms to keep things safe and accessible
- Help oversee rental techs breaks
- Take ownership of our core values at work, and know and understand our policies and procedures- holding fellow employees accountable to them
- Help maintain the inventory of Rental gear
Physical Requirements:
- Ability to stand, bend, and move around the workshop for extended periods, up to 8 hours per shift
- Capable of regularly lifting and carrying equipment up to 50 lbs
- Ability to safely operate power tools and tuning machinery
- Comfortable working outdoors in cold, winter weather conditions for extended periods
- Manual dexterity for precise equipment repair and tuning work
- Able to walk and stand safely on varied terrain, including snow and ice
- Willing and able to shovel snow as needed
Winter Benefits:
- Employer sponsored 401k plan after 1,000 worked hours and one (1) year of service
- Paid sick time
- Employee Assistance Program (EAP)
- Professional development opportunities
- Free ski and tubing passes for employees
- Free ski passes for dependents
- 50% off food at our restaurants
- Free group ski and snowboard lessons for employees
- Employee discounted lift tickets for family and friends
- Lift ticket discounts at multiple resorts including 24 Mountain Collective destinations
- Hotel discounts
- Employee ski reciprocal programs
Sugar Bowl Resort believes that all persons are entitled to equal employment opportunity and does not discriminate against its employees or applicants because of race, color, hair, religion, sex, sexual orientation, gender identity, gender orientation, gender expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, medical condition, or any other status protected by federal, state or local law, ordinance or regulation. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall, and termination.