Repair Advisor / CSR

Key Responsibilities: 

Customer Service & Communication

·  Greet customers promptly and professionally.

·  Provide regular status updates via phone, text, or email.

·  Address customer concerns and resolve issues efficiently.

·  Ensure a smooth vehicle delivery process and review completed repairs with customers.

Vehicle Intake & Documentation

·  Schedule repair appointments.

·  Perform initial vehicle walkarounds with customers.

·  Collect and verify insurance information and required documentation.

·  Enter and maintain accurate customer and repair information in management systems.

·  Upload photos and supporting documents as needed.

Insurance & Administrative Support

·  Communicate with insurance adjusters regarding supplements and approvals.

·  Assist in processing claims and coordinating rental vehicles.

·  Prepare repair orders, invoices, and final paperwork.

·  Collect payments and explain charges clearly to customers.

Coordination & Workflow Support

·  Work closely with estimators and production staff to track repair progress.

·  Ensure all required authorizations are obtained before repairs begin.

·  Maintain organized records for compliance and quality control.

Requirements

Required Qualifications

·  High school diploma or equivalent.

·  1–3 years of customer service experience

·  Strong communication and interpersonal skills.

·  Proficiency with computer systems and management software.

·  Ability to multitask in a fast-paced environment.

Key Skills & Competencies

·  Excellent verbal and written communication

·  Strong organizational skills

·  Problem-solving ability

·  Attention to detail

·  Professional appearance and demeanor

·  Customer-focused mindset

Work Environment

·  Collision repair facility setting.

·  Frequent interaction with customers in person and by phone.

·  May involve extended periods of standing or computer use.