Repair Department Coordinator – Keep Our Operations Running Smoothly
Location: 5190 Towles Road, Hollywood, SC 29449 (In-Office, Local Candidates Only)
Wage: Hourly: $23–$26 per hour
Schedule: Monday – Friday, 7 AM – 5 PM
Do you enjoy keeping operations organized, solving problems, and delivering exceptional customer service? Aqua Blue Pools is seeking a Repair Department Coordinator to serve as the central support hub for our repair division. If you excel at multitasking, thrive in a fast-paced environment, and enjoy being part of a team that values both professionalism and positivity, this may be the perfect opportunity for you.
At Aqua Blue Pools, our core values guide how we serve our customers and support one another as a team:
Optimism Drives Us – We approach every challenge with a solutions-focused mindset and commitment to exceptional service.
Integrity is Key – We do what we say we will do and build trust through every interaction.
Reliable & Trustworthy Results – We hold ourselves to high standards and consistently deliver quality work.
Customer-First Mentality – Our goal is not only to meet expectations, but to exceed them.
Ownership & Initiative – We take responsibility, stay proactive, and step in where needed.
Diversity of Thought – Collaboration and different perspectives make our team stronger.
Resilience Fuels Success – We adapt quickly and work hard to get the job done right.
As the Repair Department Coordinator, you'll play an essential role in keeping our service department efficient, organized, and customer-focused.
Coordinate repair schedules based on technician availability and customer needs
Maintain accurate, real-time updates within our scheduling system
Communicate with field technicians to ensure work orders are completed on schedule and adjusted as needed
Serve as a primary point of contact for customers by providing updates and answering questions
Communicate clearly regarding scheduling, invoicing, and service progress
Notify customers of any schedule changes while setting clear expectations for timelines and costs
Create and manage repair work orders with accurate documentation
Generate invoices for completed work and coordinate with accounting on discrepancies
Monitor open work orders and follow through to ensure tasks are completed
Reconcile truck inventory for repair technicians
Monitor parts and tool usage to maintain proper stock levels
Coordinate replenishment of materials as needed
Track key performance indicators (KPIs), including completion rates and rescheduled jobs
Support technicians with work order closeout and next-day planning
Ensure documentation is complete, accurate, and timely
Customer service professional with strong problem-solving and organizational skills
Excellent communicator with polished phone, email, and interpersonal skills
Comfortable with Microsoft Outlook, Word, Excel, and scheduling software
Highly organized multitasker who can balance multiple priorities effectively
Strong attention to detail and follow-through
Positive team player who values collaboration and support
Thrives in a fast-paced environment while remaining calm and professional
Health, vision, and dental insurance for employees (post-90 days)
401(k) with employer match
Paid time off and holidays
Maternity and paternity leave options
A supportive, professional, and enjoyable work environment where your contributions are valued
If you're ready to join a dynamic, customer-focused team and help Aqua Blue Pools continue delivering exceptional service, we'd love to hear from you. Apply today and take the next step in your career with us.
Join Aqua Blue Pools—where teamwork meets opportunity, and every day makes a difference.