The Repair Coordinator is responsible for the proper receipt and tracking of customer subscriber equipment, primarily 2-way radio communication devices.
This includes receiving deliveries, unpacking boxes, validating data, engaging with customers, and entering device and customer information into the system.
The ideal candidate is:
Goal-oriented
Self-motivated
Detail-focused
Professional in demeanor and communication
Receive, unpack, and validate customer devices in the system
Engage with customers regarding equipment status and processing
Perform accurate data entry of device and customer information
Handle customer assets with care and professionalism
Collaborate with FTC Service & Sales Teams and direct customer contacts
Meet ISO9001 and internal service level objectives
Interface assertively and positively with FTC personnel
Maintain accountability for workflow and results
Use FTC’s Oracle-based Service Operating System
Adhere to company policies and service cycle targets
Demonstrate flexibility and positivity during peak periods (overtime may be required)
| Location | Lanham, MD |
| Job Type | Contractor |
| Salary | $23 Per Hour |
| Year Founded | null |
Typing speed of at least 30 WPM
Excellent written and verbal communication
Strong organizational and multitasking skills
Ability to address service-level challenges across all FTC personnel
Experience in fast-paced environments with time-sensitive goals
Proficiency in Google Suite and Microsoft Excel
Willingness and ability to learn new systems quickly
Accountability and self-motivation
Effective problem-solving skills
Ability to lift boxes up to 35 lbs
Initiative and sound decision-making with minimal supervision
Team player and self-sufficient contributor
Strong work ethic and professional demeanor
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