Job Description
- The Repair Coordinator is responsible for billing, packaging, and shipping customer owned two-way radio communication devices within a depot environment.
- This role requires a highly organized, detail-oriented individual who can manage multiple priorities while maintaining accuracy and meeting service level expectations.
- The ideal candidate is self-motivated, goal oriented, and committed to delivering exceptional customer service aligned with ISO9001 standards and organizational objectives.
- Strong collaboration across FTC teams, service arms, and customer interactions is essential.
Job Responsibilities
KEY RESPONSIBILITIES:
- Bill, package, and ship communication devices for repair services
- Process customer equipment with a high degree of accuracy and efficiency
- Maintain detailed records and ensure compliance with service level requirements
- Collaborate with FTC teams, service groups, and customers professionally
- Communicate status updates, issues, and resolutions clearly
- Prioritize tasks effectively in a high volume, fast paced environment
- Support customer satisfaction through timely processing and quality execution
- Adapt to workload changes and support overtime needs when required
MAIN RESPONSIBILITIES:
- Proficiency in Google Suite and Microsoft Excel
- Typing speed of at least 30 WPM
- Ability to lift up to 35 lbs
- Strong written and verbal communication skills
- Organizational skills and multitasking ability
- Customer service experience
- Team collaboration
- Ability to work in a fast-paced environment under time constraints
- Follow detailed work instructions
- Accountability and reliability
- Positive attitude under pressure
- Individual contributor and team player
- Strong work ethic and problem-solving skills
CORE COMPETENCIES:
- Attention to detail and accuracy
- Strong organizational and multitasking ability
- Professional communication and interpersonal skills
- Problem solving and adaptability
- Time management in deadline driven environments
Numbers & Facts
| Location | MD |
| Job Type | Contractor |
| Salary | $23.50 Per Hour |
| Year Founded | null |
Qualifications
REQUIRED QUALIFICATIONS & SKILLS:
- Typing speed of at least 30 WPM
- Strong written and verbal communication skills
- Experience with billing, packaging, and shipping processes
- Ability to manage multiple tasks while maintaining accuracy
- Proficiency in Google Suite and Microsoft Excel
- Ability to quickly learn new systems and processes
- Ability to work both independently and within a team environment
- Comfortable working in fast paced, time sensitive environments
- Ability to lift up to 30 lbs
KEY CONTRIBUTIONS (FIRST 90–120 DAYS)
- Become fully proficient in using internal platforms
- Transition from trainee to self-sufficient agent
- Deliver consistent, high-quality performance and reliability
INTERVIEW:
- On site Interviews
- Number of interviews: 1 possible 2
- Duration: 30 min
Skills
- Oracle
- EXCEL
- SalesForce
- Dialpad
- Google Suites
Skills
- Billingunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Detail Orientedunmatched
- ISO 9001unmatched
- Multitaskingunmatched
- Order Picking/Packingunmatched
- Organizational Skillsunmatched
- Two Way Radiounmatched
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