Repair Shop Manager

The purpose of this job is to oversee all day-to-day operations of the repair shop (including any repair techs on staff), helping to sell and promote repair service to our customer and be a support system to our stores, road reps and customers.

Essential Functions (not all-inclusive):

• Supervise and help with all estimation of repairs for customers
• Provide quality control of finished repairs
• Help with education of the most efficient repair methods and techniques to the staff
• Handle all administrative duties: production sheets, repair tickets, answering the phone, dealing with customers, reps, and retail staff, ordering parts, maintain accurate inventory.
• Provide in-school, onsite repair estimates to band directors for bulk and summer repairs
• Travel with the Ed Reps to key accounts to build and maintain a good relationship with band directors and handle any problems or questions they have.
• Provide repair clinics to directors and music education majors to help train them in minor repairs
• Maintenance of major shop tools and facilities to ensure a good working environment for your staff and personnel.
• Ensure repair turn-around time is working in the most efficient manner
• Work in customer owned instruments as well as rental fleet in an efficient & timely manner. Ensuring each instrument is repaired according to established quality guidelines.
• Additional duties as assigned.

• Bachelor's Degree is required, preferably in Repairs.
• Valid state driver's license and automotive insurance.
• 8 years of relevant work experience (in addition to degree or years of previous experience)
• 3 years of experience leading teams and running day-to-day operations of a full service repair shop
• Novice proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
• Basic understanding and function of all brass, woodwind, percussion and orchestral instruments
• Basic computer knowledge for maintaining logs and commission calculations