Job Description:
JOB OVERVIEW
The Repair Specialist I ensures that Collision repair procedures on client vehicles are done promptly,
cost effectively and efficiently within the policies set forth by both the clients and Wheels, Inc. A Repair Specialist I is responsible for administering the collision repair requirements of automotive repairs based on I-CAR & ASE approved repair standards, and application of the client's repair needs within the policies and procedures of the Collision Management Department.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS
• Authorize collision repairs and/ or repair recommendations on behalf of Wheels clients
• Review and approve repair estimates utilizing I-CAR repair resources, and crash guides
resources, such as Mitchell, PenPro by Audatex, and C.C.C.
• Adhere to PenPro by Audatex, Mitchell, and C.C.C or current parts and labor reference guides for
parts pricing and labor times
• Negotiate the cost of the repair to the published fleet price or the pre-negotiated Wheels Network
rates & times.
• Issue and verify accuracy of purchase orders
• Approve proper repair based on mileage, months in service, prior repair history; including safety
repairs based on client parameters
• Thorough knowledge of Collision procedures, systems, individual client needs and automotive
repair
• Discuss with clients / shops any irregularity involving repairs
• Instruct and assist Driver Service Associate, MAP Repair, and Subrogation Specialists in estimate
comparison and review
• Administer and close files in accordance with client parameters.
• Assure that follow up is done for "down vehicles" within 24 hours.
• Assist and instruct drivers in rental, tow, and process driver requests as needed
• Meet key performance indicators on quality & transactional performance (e.g. coaching/desk audit
evaluations, average severity, OON Fees, etc.)
• Provide details about shop performance to Network Management for Network Vendor growth
• Assist MAP with overflow calls by taking MAP calls daily as required.
• Other duties as assigned
LEADERSHIP RESPONSIBILITIES
• This position has no managerial responsibilities.
COMPETENCIES - SKILLS
• Demonstrate working knowledge of MAP & Collision procedures & systems
• Basic understanding of specific/individual client parameters
• Thorough knowledge of automotive repair
• Thorough understanding of managed maintenance within fleet management
• Understanding of Driver Services, Network Management, MAP & Collision functions
• General knowledge of all Wheels departments
• Creative and efficient problem-solving skills
• Proficient in Windows and Microsoft Office
• PenPro and/or current estimating software
• Negotiator
• Superior customer service abilities
EDUCATION AND EXPERIENCE
• A minimum of two years automobile adjusting experience or appraisal experience
• High School diploma required
• ASE Body Certification preferred
• Must have estimating or appraisal certification within 18 months of hire date (e.g. I-Car Damage
Analysis 2-4 or ASE B6 Collision Estimating)
• I-Car Platinum Certification within 18 month of hire date
• Customer service experience
• PC familiarity including, but not limited to, Lotus Notes, Windows, Excel, and Outlook
JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT
This position is remote however travel to Des Plaines IL is required for training purposes - 2 to 3 weeks, returning on weekends.
Positions Type/Standard Schedule: This is a full-time position Monday through Friday
Physical Demands: Speak, hear, and see, and to use hand and fingers for computer keyboard and
phone. Sit or stand for extended periods of time. Reach above head to pull paper attachments.
DISCLAIMER
Please note this job description is not designed to cover or contain a comprehensive listing of activities,
duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and
activities may change at any time with or without notice.
Our Benefits
Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding