Repair Tech

OVERVIEW

POSITION SUMMARY

The Punch / Repair Specialist is responsible for resolving field-related installation issues, completing quality repairs and adjustments, and helping ensure that every project meets the high standards of Construction Resources. This position works closely with Scheduling and Operations while also developing strong working relationships with clients, contractors, and field partners. The ideal candidate is self-motivated, resourceful, mechanically inclined, detail-oriented, and committed to finding effective solutions to difficult field conditions.

CORE RESPONSIBILITIES

• Work closely with the Scheduling Department to ensure quality installations and timely completion of punch and repair work.
• Assist with developing and maintaining an efficient punch schedule so daily routes flow smoothly and priority items do not slip through the cracks.
• Complete field repairs and adjustments while maintaining a high standard of workmanship and customer service.
• Consistently improve technical skills and develop innovative, practical methods for accomplishing difficult or unusual repairs.
• Create and improve systems, processes, and communication methods that adequately support the inside team and field clients.
• Build and maintain professional relationships with clients, contractors, builders, installers, and other field partners so routine details can be handled efficiently without unnecessary involvement from Scheduling.
• Communicate the results of each repair to the Scheduling Department and Operations Manager, including whether the repair was successful, unsuccessful, or requires additional action.
• Take clear before-and-after photographs of completed repairs and adjustments for documentation, communication, and quality-control purposes.
• Assist with field troubleshooting and provide useful feedback to the inside team regarding recurring installation or product issues.
• Work as a team player and support other departments and field personnel when needed.

FIELD SERVICES & ADDITIONAL DUTIES

• Mount and install sinks.
• Drill holes and make minor field modifications or adjustments.
• Perform caulking and finishing work.
• Complete minor countertop and stone repairs, including grinding, honing, polishing, and blending as appropriate.
• Occasionally perform small 'one-man' installation jobs when required.
• Perform other reasonable field-service duties necessary to support successful installations and customer satisfaction.

TOOLS, VEHICLE & WORK AREA

• Maintain a clean, organized, and safe working environment at all times.
• Properly maintain, organize, and care for company tools and equipment.
• Maintain adequate repair materials and supplies and communicate when replenishment is needed.
• Complete or coordinate scheduled maintenance for the company vehicle and report mechanical or safety concerns promptly.
• Follow all applicable company safety procedures and use appropriate personal protective equipment.

PHYSICAL & FIELD REQUIREMENTS

• Ability to periodically lift and maneuver materials weighing approximately 50–100 lbs., using safe lifting practices and assistance when appropriate.
• Ability to work in residential and construction environments, including finished homes, active job sites, tight spaces, and varying weather conditions.
• Ability to safely operate hand tools, power tools, and stone-fabrication/repair equipment.

QUALIFICATIONS & SKILLS

• Ability to accurately take measurements and understand job paperwork, installation documentation, drawings, and plans.
• Self-motivated, proactive, dependable, and capable of working independently in the field.
• Strong problem-solving skills and the ability to think creatively when standard repair methods are not sufficient.
• Demonstrated ability or willingness to become highly skilled with a side grinder and polishing equipment across a variety of natural and engineered stone surfaces.
• Basic knowledge of hand tools, repair work, construction practices, and field installation procedures.
• Strong communication and interpersonal skills with the ability to interact professionally with clients, contractors, and internal team members.
• Willingness to learn, accept feedback, and continually improve technical and problem-solving skills.
• Valid driver's license and ability to safely operate a company vehicle.

SUCCESS IN THIS ROLE

Success in this position means more than simply completing repairs. The Punch / Repair Specialist should become a trusted problem-solver for the field and inside teams—someone who can identify issues, develop solutions, communicate clearly, protect the customer experience, and help Construction Resources continuously improve its installation and punch processes.

EEO
At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position that requires overtime as business needs dictate.

OTHER DUTIES
Please note:  this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

PRIVACY NOTICE
We value your privacy and want to ensure transparency regarding the collection and processing of your personal data. As part of our recruitment process, we require your explicit consent to collect, store, and process your personal information, including but not limited to your resume, contact details, professional experience, and other relevant data.

This data will be used solely for recruitment and hiring purposes in accordance with our privacy policy and applicable data protection regulations. Your information will be stored securely and will not be shared with third parties without your consent.

By submitting your application, you agree to the collection and processing of your personal data for the purposes stated above. You may withdraw your consent at any time by contacting us at recruitment@crhomeusa.com.