Job Description:
Job title: JC0191 - Service Center Repair Technician
Division/function: Manufacturing Operations & Global Services (DF0005)
Business unit / department: Operations
Country: United States of America
State: Texas
City(ies): Houston
EXFO develops smarter network test, monitoring and analytics solutions for the world's leading telecommunications service providers, network equipment manufacturers and webscale companies-and we love what we do! With nearly 1,900 employees in more than 25 countries, EXFO is no. 1 worldwide in fiber optic test solutions and has the largest active assurance deployment. Our broad portfolio of intelligent hardware and software solutions enable our customer's network transformations related to fiber, 5G, virtualization and big data analytics. We're always looking for top talent to help us lead the way in a thriving industry with boundless opportunities.
Job summary
As a Service Center Repair Technician you will:
Troubleshoot, repair, or calibrate electronic and optical test equipment as required
Operate various test equipment and tools needed to perform repairs and calibrations
Document parts, labour time, and analysis notes in SAP ERP
Provide repair estimates as required
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This Job Description indicates, broadly, the duties of this position. It should be noted that the job title nor this Job Description limits the duties of this position, and the company may require you from time to time to do any other duties within your capacity.
What we're looking for
Experience electronic and fiber optic equipment
Experience with analog and digital electronic circuits and technology is required
Experience with handling of electronic equipment is required
Experience with electronic troubleshooting and repair methods is required
Experience with the use of ERP (experience with SAP is an asset)
Knowledge of EXFO products and operation would be an asset
Very good computer literacy and understanding of databases, email, and spreadsheets.
Good verbal and written reporting skills.
Excellent attention to detail to produce a high-rate of 'right-first-time' results in all work.
Ability to learn new skills, technologies, and ideas rapidly.
Ability to work to within deadlines and under pressure while maintaining a positive attitude at all times.
Required Aptitudes
Customer, action, and results-oriented
Versatility
Strong sense of responsibility and organization
Autonomy, attention to detail, and accuracy
Ability to work as part of a team
Requirements
Relevant experience: Minimum 2-3 years of electronic test equipment service experience with good understanding of electronics. Experience with optical equipment is beneficial.
Language requirement: English (spoken, reading, writing)
Education: minimum College in electronics program
EXFO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.