5+ years of experience in Retail Banking Operations or Consumer Banking Operations
3+ years of experience in Reporting & Analytics, including SQL/Query Writing
Hands-on experience with Enterprise Workflow or equivalent workflow/case management tools (Pega, Appian, ServiceNow, IBM BAW, etc.)
Experience working with Banking or Financial Services platforms (Fiserv, FIS, Jack Henry, Temenos, Finastra, FLEXCUBE, or similar)
Strong knowledge of consumer deposit operations, bank products, and banking processes
Advanced Microsoft Excel and reporting skills
Experience collaborating with Accounting, Risk, Fraud, Compliance, Marketing, and Data Management teams
Preferred Experience
Experience with major financial institutions such as Bread Financial, Capital One, JPMorgan Chase, Bank of America, Wells Fargo, Citi, Discover, Synchrony, PNC, Truist, U.S. Bank, or similar
Experience automating or improving banking operational workflows
User Acceptance Testing (UAT)
Business Process Improvement / Business Change Management
Key Responsibilities
Develop and maintain daily, weekly, and monthly operational reports using SQL and reporting tools.
Support Retail Banking Deposit Operations by monitoring operational performance and ensuring reporting accuracy.
Configure, maintain, or enhance enterprise workflow processes used in banking operations.
Work with banking platforms and financial systems to support consumer deposit products and operational activities.
Partner with cross-functional teams including Fraud, Risk, Compliance, Accounting, Marketing, and Data Management.
Identify process improvement opportunities and help automate operational workflows.
Support UAT and implementation of new operational processes and reporting enhancements.
Numbers & Facts
Location
Salt Lake City, UT (Remote)
Skills
Acceptance Testingunmatched
Accountingunmatched
Analysis Skillsunmatched
Banking Operationsunmatched
Banking Servicesunmatched
Case Managementunmatched
Change Managementunmatched
Consultingunmatched
Cross-Functionalunmatched
Customer Service Systemsunmatched
Data Managementunmatched
Financial Servicesunmatched
Financial Systemsunmatched
IBM Product Familyunmatched
Marketingunmatched
Microsoft Excelunmatched
Operational Auditunmatched
Operational Improvementunmatched
Operations Processesunmatched
Performance Analysisunmatched
Process Developmentunmatched
Process Improvementunmatched
Product Supportunmatched
Reporting Skillsunmatched
Retail Bankingunmatched
Retail Operationsunmatched
Riskunmatched
SQL (Structured Query Language)unmatched
ServiceNowunmatched
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